Desteny Renteria
San Diego
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Spine and Sport Physical Therapy
11.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls
- clerical duties
Family Support Counselor
American Cremation Services
09.2022 - 05.2023
- Reduced stress levels within families by providing crisis intervention services during times of conflict or emergency situations.
- Implemented behavior modification strategies that led to improved emotional regulation among young clients facing attachment issues.
- Developed strong rapport with clients through active listening skills and empathetic communication techniques, building trust over time.
- Transferred Ashes to the Family's desired Memorable vessel
- corroborated daily with government corporations
- Daily office tasks
- daily Inbound and outbound calls
Shift Leader
Pick Up Stix Fresh Asian Flavors
08.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Education
High School Diploma -
Diego Hills Charter High School
San Diego06-2019
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Verbal and written communication
- Medical terminology
- Patient documentation
- Patient registration
- Filing and recordkeeping
- Spanish fluency
- Proficient in [software]
- Payment collection
- Office administration
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Patient Care Coordinator
Spine and Sport Physical Therapy
11.2023 - Current
Family Support Counselor
American Cremation Services
09.2022 - 05.2023
Shift Leader
Pick Up Stix Fresh Asian Flavors
08.2021 - 07.2022
High School Diploma -
Diego Hills Charter High School
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