Dessiree Whitehurst

• Checked in patients, made inbound and outbound calls, assisted with employee onboarding/offboarding procedures
• Trained new employees, scheduled appointments, generated daily/monthly phone statistics reports
• Ordered supplies for departments, assisted with cosmetic sales, maintained knowledge of cosmetic products/procedures
• Ordered products for cosmetics, assisted with Lightning Bolt schedule changes, coordinated food orders for meetings, documented meeting minutes
• Co-led UBT, served on EID sub-committee, submitted engineering work orders, assisted with access control
• Processed refunds for Cosmetic and Plastic Surgery ventures
• Reconciled and remediated reports for Cosmetic Services and Plastic Surgery
• Updated Spok, assisted with Lightning Bolt changes, created new workflows
• Received consistent positive feedback from trainers and participants alike, demonstrating effectiveness as a role player.

• Problem solving skills with the ability to identify, analyze, report and resolve.

• experience with PARRS II, HEALTH CONNECT mainframe and Outlook .

• Setting priorities in a complex, busy environment, handling tasks simultaneously to include follow up.

• Experience in appointment making protocols in primary & specialty care.

• Good Communication skills, exhibiting diplomacy, tact, and caring attitude in all interactions.

• Great telephone etiquette and cope with every day pressure while interacting with staff, patients and/or their family members.

• Ability to demonstrate effective oral and written skills.

• Takes initiative and have ability to make independent decisions.

• Ability to retain thorough knowledge of all policies/procedures.

• Ability to sit and use a computer terminal 90% of the time and answer telephones.

• Good organizational skills.

• service-oriented individual and maintain the highest level of courtesy to patients, members, staff and coworkers.

• Must convey proper information and/or instructions to patients.

• Great work history demonstrating dependability, stability.

• Perform varied clerical work involving a high degree of independent judgment, speed and accuracy.