Desmond Williams
San Diego
Summary
Dedicated security and operations professional with leadership experience in district management, healthcare support services, and security operations. Proven ability to oversee teams, maintain safety standards, supervise daily operations, and deliver exceptional service in healthcare, retail, and security environments. Strong background in KPI management, staff supervision, conflict resolution, and public safety
Overview
7
7
years of professional experience
Work History
Health Care Aide
Networx Supported Living
San Diego
04.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Supported clients in maintaining their hygiene and grooming routines.
- Monitored client health conditions and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with medication management and adherence for clients as directed.
- Documented client progress and care provided in daily reports accurately.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
District Sales Manager
T-Mobile
San Diego
10.2021 - 12.2024
- Oversaw operations across multiple store locations
- Hired, trained, and supervised store teams
- Set and managed sales goals while monitoring KPIs
- Improved operational performance and team productivity
- Ensured customer satisfaction and policy compliance
- Led sales team to enhance customer engagement and drive brand loyalty.
- Developed strategic sales plans to achieve market penetration and growth targets.
- Set clear objectives and helped team members develop plans to achieve quotas.
Security Guard
Allied Universal Security Services
San Diego
02.2019 - 04.2022
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Assisted in emergency response procedures during incidents and evacuations.
- Provided professional security services
Security Officer
Scripps Mercy Hospital
San Diego
03.2019 - 01.2021
- Monitored hospital premises to ensure safety and security for patients and staff.
- Responded quickly to emergency situations, providing immediate support and assistance.
- Conducted routine patrols throughout the facility to deter unauthorized access.
- Managed access control by verifying identification of visitors and staff members.
- Documented incidents and maintained accurate reports for review by management.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
Chula Vista High School
Chula Vista, CASome College (No Degree) - Law
Southwestern College
Chula Vista, CASkills
- Security Operations & Public Safety
- Healthcare Support Services
- Team Leadership & Staff Supervision
- District & Multi-Location Management
- KPI Monitoring & Sales Goal Management
- Conflict Resolution & Incident Response
- Customer Service Excellence
- Training & Development
- Operational Oversight
- Emergency Preparedness
Languages
English
Full Professional
Professional Strengths
- Reliable | Leadership-Driven | Safety-Focused | Adaptable | Team-Oriented | Detail-Oriented
Timeline
Health Care Aide
Networx Supported Living
04.2023 - Current
District Sales Manager
T-Mobile
10.2021 - 12.2024
Security Officer
Scripps Mercy Hospital
03.2019 - 01.2021
Security Guard
Allied Universal Security Services
02.2019 - 04.2022
Chula Vista High School
Some College (No Degree) - Law
Southwestern College