Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Desmond Henry

Desmond Henry

Automotive Technician
Airdrie,AB

Summary

Knowledgeable automotive professional with background in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Excellent time management and multitasking abilities.

An individual with an enthusiasm for work and understanding of good customer service, motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Automotive Service Technician

Tesla
Calgary, Alberta
05.2022 - Current
  • Perform repairs and maintenance on all types of Tesla vehicles.
  • Demonstrate a fundamental understanding of multiple Tesla vehicle systems and subsystems.
  • Follow all Tesla specified repair guidelines to the accepted quality levels, always following safety instructions.
  • Complete accurate technical write ups and administration, ensuring all internal systems are up to date.
  • Operate a variety of hand-powered and motorized shop tools, calibrating and inspecting equipment as well as working with Tesla specific software and vehicle diagnostic tools.
  • Operate a variety of hand-powered and motorized shop tools, calibrating and inspecting equipment as well as working with Tesla specific software and vehicle diagnostic tools.

Honda Platinum Service Technician

Wood Automotive Group, Village Honda
Calgary, Alberta
10.2021 - 05.2022
  • Supply the service department advisor with the information required to prepare estimates (e.g cost, time, parts) for a repair or maintenance job.
  • Maintain equipment and tools assigned to my work station in good condition.
  • Verify vehicle serviceability by conducting test drives, adjusting controls and systems.
  • Accurately diagnose problems using proper procedures.
  • Road test vehicle after repairs, to ensure repairs are done properly.
  • Installed new accessories and explained operation and routine maintenance protocols to customers.
  • Inspected automobiles to diagnose operational issues.
  • Evaluated pre-owned vehicle systems according to predetermined checklist and noted issues.

Platinum Service Technician

Acura, AWIN Group of Dealerships – Acura Downtown
Toronto, Ontario
07.2018 - 09.2021
  • Inspect and test mechanical units, such as engines, transmissions, axles, and brake systems to locate faults and malfunctions.
  • Adjust, repair, or replace parts and components of automotive systems including fuel system.
  • Adjust brakes, steering and suspension, engine and drive train, emission control and exhaust.
  • Detect and diagnose vehicle problems as per the customer's complaints.
  • Inspect and road test recently delivered vehicles.
  • Notify the Service Consultant and the Shop Foreman if additional work is required.
  • Perform work described in work orders efficiently and accurately.
  • Test to check whether systems and components are secure and are working properly and isolate the systems or components that might have caused the issue.

Quality Controller (Service Department Supervisor)

ATL Automotive Limited
04.2016 - 02.2018
  • Carried out quality checks as per ATL and Honda dealership standards.
  • Submitted data to the quality control folder of the shared company drive.
  • Ensure the technical repairs/diagnosis has been signed by the Technical Supervisor.
  • Checked the cleanliness of all vehicles before they are delivered to customers.
  • Ensure each line of operation has been addressed by the Technician.
  • Ensure vehicle levels have been checked and topped up.
  • Ensure all repairs have been checked for effectiveness and quality.
  • Conducted employee audits to check production performance against process standards.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on automobiles.

Senior Automotive Technician

ATL Automotive Limited, Honda Dealership
Kingston, Jamaica
01.1999 - 04.2016
  • Inspected vehicle engine and mechanical/electrical components to diagnose issues accurately.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Conducted routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity.
  • Advised service department advisor to schedule future maintenance sessions and advise customers on correct vehicle use.
  • Repaired and/or replaced broken or dysfunctional service parts and fix issues (e.g power steering leaks, transmission leaks)
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.

Education

School Leaving Certificate -

St. Andrew Technical High School
Kingston, Jamaica

Certificate in Motor Vehicle Systems -

The City & Guilds London Institute
Kingston, Jamaica

General Certificate of Education -

Cambridge International Education
Kingston, Jamaica

Skills

  • Customer Relations
  • Troubleshooting Skills
  • Team Collaboration
  • Time Management
  • Quality Assurance Inspections
  • Vehicle Maintenance and Repair
  • Automotive maintenance

Certification

  • Licensed: 310S-Automotive Service Technician Certified Automotive Journey – Red Seal Endorsed

Timeline

Automotive Service Technician

Tesla
05.2022 - Current

Honda Platinum Service Technician

Wood Automotive Group, Village Honda
10.2021 - 05.2022

Platinum Service Technician

Acura, AWIN Group of Dealerships – Acura Downtown
07.2018 - 09.2021

Quality Controller (Service Department Supervisor)

ATL Automotive Limited
04.2016 - 02.2018

Senior Automotive Technician

ATL Automotive Limited, Honda Dealership
01.1999 - 04.2016

School Leaving Certificate -

St. Andrew Technical High School

Certificate in Motor Vehicle Systems -

The City & Guilds London Institute

General Certificate of Education -

Cambridge International Education

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Desmond HenryAutomotive Technician