DESMOND FRIMPONG YAW
Lethbridge,AB
Summary
Versatile professional with a background in problem-solving abilities and teamwork, significantly enhancing client wellness and musical performance quality. Proven track record in achieving client and audience satisfaction, demonstrating a commitment to excellence and collaborative success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
Work History
Support Worker
Kistawaw Family Unification Program
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Instrumentalist
Wazumbians
- Enhanced musical performances by skillfully playing various instruments in diverse genres and styles.
- Maintained excellent condition of instruments through regular maintenance practices ensuring optimal sound quality during performances.
- Streamlined practice sessions through effective communication and time management, leading to more productive rehearsals.
- Repaired broken strings and other instrument issues.
- Toured with successful bands, providing professional, punctual backing support.
Data Center Facility Assistants
National Information Technology Agency
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
Customer Service Representative
Darmasia Forex Bureau
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Diploma - Information Technology
Ghana Communication Technology University
Accra-Ghana11.2016
West African Examination Council - Business
Adu Gyamfi Senior High School
Kumasi- Ghana 05.2011
Skills
- Daily living support
- Art
- First aid and CPR
- Teamwork and collaboration
- Daily living assistance
- Effective communication
- Problem-solving abilities
- Written communication
- Time management
- Instrument Maintenance
Languages
English
Native or Bilingual
Certification
St John's Ambulance Saint-Jean |Lethbridge, Alberta 07/2024
.First Aid Level C CPR
Timeline
Support Worker
Kistawaw Family Unification Program
Instrumentalist
Wazumbians
Data Center Facility Assistants
National Information Technology Agency
Customer Service Representative
Darmasia Forex Bureau
Diploma - Information Technology
Ghana Communication Technology University
West African Examination Council - Business
Adu Gyamfi Senior High School
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