Desmond Erebi
Toronto,ON
Summary
Hardworking and highly motivated Computer System Technician/User Support Specialist who desires to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
WAKABUY Technology Distributors
Ikeja, Lagos
01.2018 - 04.2023
- Provided technical support to customers via phone, email, and in-person.
- Configured and installed hardware components such as printers, scanners, monitors, laptops, and other peripherals.
- Monitored computer systems for performance issues and implemented necessary changes.
- Installed operating systems such as Windows XP, Vista, 7, 8, 10, 11, MacOS.
- Maintained system security by applying patches and updates.
- Deployed anti-virus solutions to protect against malicious threats.
- Created user accounts with appropriate access privileges.
- Resolved network connectivity issues using various tools.
- Assisted users in resolving application related problems.
- Diagnosed hardware failures and replaced defective parts.
- Identified potential areas of improvement for IT infrastructure.
- Provided training to end-users on how to use various software programs.
- Repaired or replaced faulty hardware components such as hard drives and memory modules.
- Developed documentation for IT procedures and policies.
- Prepared reports regarding the status of computer systems.
- Ensured compliance with established standards for data storage and security protocols.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Computer System Sales Representative
Yahweh Integrated Services
Warri, Delta
02.2014 - 12.2017
- Provided technical support to customers in the selection of computer hardware, software and peripherals.
- Demonstrated products to customers, while providing detailed information on product features and benefits.
- Assisted with troubleshooting customer hardware, software and network issues.
- Researched solutions for customer inquiries, problems or complaints regarding computer products or services.
- Generated sales leads by networking with other businesses through professional organizations.
- Maintained accurate records of all sales transactions within the company's database system.
- Created customized quotes for potential customers based on their individual needs and requirements.
- Implemented strategies to increase store profits through promotions and discounts.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
- Conducted market research activities to identify new opportunities for business growth.
- Provided excellent customer service by responding promptly to inquiries from clients via phone, email or face-to-face meetings.
- Answered questions about warranties, pricing and availability of products or services offered by the organization.
- Initiated contact with vendors to obtain price quotations for necessary items.
- Attended trade shows, conferences and other events as required.
- Solicited feedback from customers regarding their experience with our products and services.
- Managed online presence including website updates and social media content creation.
- Assisted customers both in person and by phone, answering questions about different products.
- Walked customers through online demonstrations to support better understanding of product features.
User Support Technician
Yahweh Integrated Services
Warri, Delta
03.2010 - 01.2014
- Assisted with troubleshooting and resolving user issues related to hardware, software, networks, operating systems, applications, peripherals and other technology components.
- Conducted system maintenance tasks such as disk clean up, anti-virus scans and patching of operating systems.
- Provided technical support to end-users via phone, email and in person.
- Installed and configured new computer hardware and software for users.
- Performed user account management including creating accounts, resetting passwords and managing access rights.
- Identified root causes of technical problems by conducting root cause analysis investigations.
- Responded quickly to emergency situations that required immediate attention or action.
- Supported remote users by providing assistance over virtual private networks.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Oversaw daily performance of computer systems.
Computer Network Technician
Aerosam Engineering Company
Rivers, Port Harcourt
10.2007 - 04.2011
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Maintained user accounts with appropriate access privileges in accordance with security policies.
- Diagnosed hardware and software issues to identify root cause and recommended solutions.
- Monitored system performance to identify potential issues or optimization opportunities.
- Provided technical support to users for network-related problems or inquiries.
- Developed and maintained documentation of network configurations and procedures.
- Performed regular maintenance on all network components including routers, switches, firewalls and wireless access points.
- Implemented data backup strategies to ensure data integrity and availability in the event of an outage or disaster recovery situation.
- Managed user accounts using Active Directory services such as creating new accounts, resetting passwords.
- Tested LAN and WAN connections for proper functionality by running ping tests, traceroutes.
- Configured VPNs for remote access to corporate resources from outside locations.
- Collaborated with other IT staff members in order to plan out future upgrades or changes that need to be made within the organization's IT infrastructure.
- Assisted in troubleshooting complex network problems by working closely with other departments such as engineering or service providers.
- Set up and installed network cabling infrastructure.
- Resolved routing, wireless and other network-related issues.
- Terminated Cat6 cable connectors and modular plugs.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Communicated technical information in easily understood terms to non-technical individuals.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Education
Some College (No Degree) - Computer System Technician
Seneca College of Applied Arts And Technology
North York, ONProfessional Certification - Computer Hardware, Software & Networking
Zoom Computer Institute
Hyderabad, India03.2013
Professional Certification - IT Network Security
New Horizon Institute of Technology & Management
Dubai, United Arab Emirates12.2012
Certificate of Completion - Information And Computer Systems
Yahweh Integrated Computer College
Warri, Nigeria09.2006
High School Diploma -
Creative Demonstration College
Warr, Nigeria06.2005
Skills
- Project Coordination
- Online Chat Support
- Component Replacement
- User Support
- Computer Diagnostics
- System Optimization
- Account Administration
- Call Management
- System Maintenance
- User Training
- Technical Troubleshooting
- Hardware Configuration
- Incident Management
- LAN/WAN
- Service Schedule Coordination
- Customer Needs Assessment
- Customer Service
- Supply Management
- Help Desk Support
- Data Recovery
- Computer Maintenance
- Application Support
- Delivery Management
- Report Preparation
- Service Desk Support
- Device Installation
- Hardware and Software Repair
- Problem-Solving
- Troubleshooting Network Issues
- Hardware and Software Configuration
- Teamwork and Collaboration
- Attention to Detail
- Laptop Servicing
- Friendly and Patient
- Active Listening
Affiliations
- Volunteering
- Traveling
- Civic & Community Engagements
- New Languages
- Sports
- Arts
- Clubs/Organization
- Peer Tutoring
Certification
- MCITP
- CEH
- CCNA
- A+
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Computer Support Specialist
WAKABUY Technology Distributors
01.2018 - 04.2023
Computer System Sales Representative
Yahweh Integrated Services
02.2014 - 12.2017
User Support Technician
Yahweh Integrated Services
03.2010 - 01.2014
Computer Network Technician
Aerosam Engineering Company
10.2007 - 04.2011
Some College (No Degree) - Computer System Technician
Seneca College of Applied Arts And Technology
Professional Certification - Computer Hardware, Software & Networking
Zoom Computer Institute
Professional Certification - IT Network Security
New Horizon Institute of Technology & Management
Certificate of Completion - Information And Computer Systems
Yahweh Integrated Computer College
High School Diploma -
Creative Demonstration College
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