Desmond Chua

• Specialized in healthcare IT systems, focusing on patient appointment, registration, billing, and insurance management, utilizing HL7 interfaces.
• Expertly gathered and analyzed business requirements, converting complex customer needs into detailed system and software specifications.
• Facilitated effective communication of system changes to development teams, ensuring technical solutions met business objectives and client expectations.
• Spearheaded the resolution of technical design and requirement conflicts, guaranteeing system functionality aligned with client needs.
• Authored comprehensive project documentation, including functional specifications, user stories, mock-ups, diagrams, and effort estimations.
• Led Systems Integration Testing (SIT) and User Acceptance Testing (UAT) for Mount Alvernia Hospital’s iHIS, designing and executing test cases and scenarios.
• Performed rigorous manual testing, developed test plans and cases, created defect reports, and summarized testing progress, employing tools like JIRA for issue tracking.
• Managed projects' go-live activities and addressed production issues within agreed SLAs, applying root cause analysis techniques and SQL queries for data extraction and bug investigation.

Key Projects & Achievements:

• Mediclaim Automation for Mount Alvernia Hospital: Drove the integration of UCF submission screens with iHIS, enhancing billing process efficiency by automating batch bill generation and implementing a centralized email system for medical bills, achieving a 20% reduction in manual tasks.
• OP Merged IP Project: Played a pivotal role in optimizing financial transaction accuracy by automating credit transfer processes between outpatient and inpatient visits, significantly elevating operational efficiency and streamlining financial reconciliation.
• MOH LC (Letter of Certification) Phase 2: Orchestrated the digitization of the manual fee collection process, enhancing data accuracy and reducing administrative burden on the Business Office.

• Completed a 3-month Full Stack Developer Bootcamp in collaboration with Temasek Polytechnic, SG Generation, and SkillsFuture Singapore, culminating in the development of a responsive e-commerce webpage using HTML, CSS, Bootstrap, JavaScript, React, SQL, Java, Spring Boot, and version control with Git and GitHub.

• Oversaw comprehensive HR functions for a 350-employee organization, including performance management, payroll, recruitment, employee benefits, and training & development.
• Led a team of three HR professionals, driving operational excellence and productivity improvements.
• Developed and executed HR strategies and policies, aligning with organizational goals and enhancing overall employee satisfaction.
• Managed critical HR projects, including the introduction of a job grading system and an efficient appraisal system, fostering goal setting and development.

Key Achievements:

• Successfully implemented an HRMS system, significantly improving HR operations and employee experience.
• Orchestrated company-wide initiatives, including the launch of new HR policies, brand identity, and a comprehensive employee engagement survey.
• Led digital transformation efforts, including ERP and HRIS migration to Oracle Netsuite, streamlining processes and enhancing digital capabilities.
• Directed COVID-19 response efforts, ensuring compliance and employee well-being.
• Conducted job evaluation and salary benchmarking in collaboration with Ernst & Young, optimizing compensation structures.
• Transformed workplace learning for blue-collar workers, securing Certified On-the-Job Training Centre (COJTC) status with ITE.

• Spearheaded the ERP and HRIS migration to Oracle Netsuite, leading digital transformation initiatives and enhancing digital employee experiences through active participation in the design and configuration of HRIS solutions (Addition to HR Manager Role)
• Functioned as the primary liaison with vendors, IT, and business unit representatives, and played a key role in creating user guides and conducting training sessions for business users.
• Managed critical phases of the project, from providing requirements and verifying solutions through User Acceptance Testing (UAT) to overseeing data migration templates; post-implementation, provided ongoing support for system maintenance, modifications, and troubleshooting.

• Acquired high net-worth individuals for Citigold and Citigold Private, managing portfolios over $250K and $1 million, and set up accounts for HNW clients, offering a suite of financial instruments for investment and financial planning.
• Developed relationships with individual, corporate, and affluent clients, enhancing wealth management service uptake and cross-selling Citibank products such as credit cards, brokerage, and insurance.
• Adhered to AML/KYC compliance in client onboarding with thorough due diligence, risk assessments, and STR filings; skilled in using NESS, World-Check, and Factiva for client research and compliance.

• Specialized in client acquisition and account management, focusing on wealth management and financial planning for a diverse clientele.
• Advised on a broad range of financial products including Unit Trusts, Insurance, Structured Deposits, and savings instruments, tailoring solutions to clients' individual financial goals.
• Ensured high client satisfaction through regular tele-consulting and servicing, while strictly adhering to advisory documentation and compliance with regulatory requirements.