Desiree Dunlap
Fresno
Summary
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced industries and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
19
19
years of professional experience
Work History
Supervisor/Lead Trainer/Clinic Assistant
Pet IQ
Fresno
08.2016 - Current
- Deliver high-quality preventative care in a community clinic setting with a strong focus on animal wellness and preventative medicine.
- Supervised daily operations in a fast-paced pet care environment.
- Provide guidance and oversight to veterinary assistants and support staff; foster a collaborative, team-oriented clinic culture
- Managed clinic success, employee performance, and operational efficiency.
- Resolving client and staff issues; monitor processes/procedures.
- Make recommendations for services and products to clients based on their pet’s lifestyle.
- Reinforced company brand through client education.
- Prepare and Administer vaccines and microchip pets, properly restrain pets for services.
Sales/Office Administrator
Holland Park West Inc.
Fresno
04.2023 - 11.2024
- Oversaw daily operations of hosting, ensuring events aligned with client requirements and preferences.
- Managed all aspects of event bookings while liaising with clients to fulfill contractual obligations.
- Promoted location and events through diverse marketing channels including social media and showcases.
- Coordinated with banquet staff, sales team, and head chef to establish goals, budgets, and schedules.
- Supervised staff and outside vendors, promptly resolving issues to maintain client and guest satisfaction.
- Liaised with catering services, overseeing logistics and requirements for all events.
- Communicated security regulations and enforced protocols through effective management of security staff.
- Onboarded new employees while managing payroll collection and distribution.
Office Sales Assistant /Lead Staff/Event Setup
Elite Event Venue
Fresno
08.2021 - 05.2022
- Executed client transition and contract entry training for new staff members.
- Maximized venue sales and wedding revenues through strategic sales plan implementation.
- Conducted in-person consultations, closing sales during wedding planning and final meetings.
- Processed and verified venue account invoices and payments to ensure accuracy.
- Managed venue calendar for events, meetings, appointments, and rehearsals.
- Oversaw administrative tasks including scheduling, accounts payable/receivable, and invoicing.
- Cultivated a positive online reputation through customer reviews and recommendations.
- Coordinated with vendors for catering, decor, and technical support arrangements.
Group Sales & Office Aide (Summer Season)
Wild Water Adventure Park
Clovis
05.2016 - 08.2016
- Secured group reservations for large company events and private parties.
- Communicated effectively with guests to take reservations and sell group tickets.
- Generated new corporate bookings for catered and non-catered events, assisting with logistics.
- Established and maintained consignment accounts to ensure client satisfaction.
- Implemented special promotions while servicing existing accounts to enhance revenue.
- Inputted payments and managed customer contracts to streamline processes.
- Followed up on reservation details, ensuring smooth event logistics and invoicing.
Banquet Lead, Bartender, Server, Office aide
Wedgewood Wedding and Banquet Center
Fresno
06.2012 - 06.2016
- Oversaw venue operations for company events, ensuring successful execution of logistics.
- Coordinated multiple events concurrently to guarantee seamless operations.
- Facilitated event presentations by managing setup and teardown activities.
- Delivered bartending services for parties accommodating 20 to 250 guests.
- Provided exceptional customer service during events hosting over 1,500 attendees.
- Assisted with various office tasks to support overall organizational efficiency.
Floor Lead/Customer Service Representative/Specialist
Alorica Inc.
Clovis
10.2010 - 08.2014
- Supported and supervised staff on the floor to effectively resolve customer inquiries.
- Guided staff through escalated customer issues to ensure timely resolutions.
- Resolved customer complaints effectively and efficiently.
- Collaborated directly with customers to deescalate concerns and achieve resolutions.
- Assisted customers with account inquiries and problem resolution.
- Handled multiple phone lines with promptness and professionalism to enhance customer satisfaction.
Server
International Catering
Fresno
06.2007 - 01.2011
- Monitored guest satisfaction during events, adjusting service to meet expectations.
- Set up and dismantled catering services at banquet halls and customer locations.
- Arranged tables with proper linens and silverware before each event.
- Executed pre-event setup by arranging chairs and tables in specified areas.
- Delivered exceptional customer service during high-volume catering events.
Education
Bachelors - Psychology
California State University, Fresno
Fresno, CA01-2020
Associates of Science -
SCCCD College District
Fresno, CA01-2018
Skills
- Client education and training
- Customer relationship management
- Event coordination
- Training development
- Team leadership
- Relationship management
References
- Areli Molina, (559) 916-7811, Field Operations Manager, VIP Pet Care, Fresno, CA
- Melissa Lockhart, (559) 309-7081, Educator, CUSD
- Sharon Ross, (559) 916-7811, Chief Operating Officer, TPOC, Fresno, CA
Timeline
Sales/Office Administrator
Holland Park West Inc.
04.2023 - 11.2024
Office Sales Assistant /Lead Staff/Event Setup
Elite Event Venue
08.2021 - 05.2022
Supervisor/Lead Trainer/Clinic Assistant
Pet IQ
08.2016 - Current
Group Sales & Office Aide (Summer Season)
Wild Water Adventure Park
05.2016 - 08.2016
Banquet Lead, Bartender, Server, Office aide
Wedgewood Wedding and Banquet Center
06.2012 - 06.2016
Floor Lead/Customer Service Representative/Specialist
Alorica Inc.
10.2010 - 08.2014
Server
International Catering
06.2007 - 01.2011
Bachelors - Psychology
California State University, Fresno
Associates of Science -
SCCCD College District