Desiree Workman
Woodland Hills
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations in a high-volume environment.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Aya Healthcare
06.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Fast and efficient during high volume shifts while keeping calm and organized.
Laboratory Technician
Hollywood Presbyterian Medical Center
03.2019 - 06.2023
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
Phlebotomist
Providence Care Hospital - Providence Care
02.2018 - 03.2019
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Server
Waterside Bar And Grill
01.2016 - 02.2018
- Have a detailed knowledge of menu items including an extensive knowledge of our wine and beer list.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service to create a casual fine dining experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Mimi's Cafe
06.2012 - 06.2014
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06.2011
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Professional Appearance
- Cleanliness standards
- Data Entry
- Attention to Detail
- CPR/AED
Timeline
Phlebotomist
Aya Healthcare
06.2023 - Current
Laboratory Technician
Hollywood Presbyterian Medical Center
03.2019 - 06.2023
Phlebotomist
Providence Care Hospital - Providence Care
02.2018 - 03.2019
Server
Waterside Bar And Grill
01.2016 - 02.2018
Server
Mimi's Cafe
06.2012 - 06.2014
High School Diploma -
Canoga Park High School
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