Desiree Verduzco
Redlands
Summary
Customer-focused professional with 25+ years of experience in customer service, public assistance, property management, and operations. Proven ability to deliver high-quality service in fast-paced, regulated environments while maintaining professionalism, accuracy, and confidentiality. Strong background in training, compliance, cash handling support, and guest relations. Seeking a customer service role within a customer service environment where exceptional guest experience is the priority.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Loader
Amazon
11.2025 - Current
- Load delivery trucks efficiently while meeting strict productivity and safety standards
- Work in a fast-paced, time-sensitive environment
- Maintain accuracy and attention to detail under pressure
- Collaborate with team members to meet daily operational goals
Eligibility Worker II / Trainer
County of San Bernardino
12.2013 - Current
- Provide direct customer service to a diverse public while determining eligibility for public assistance programs
- Conduct detailed interviews and explain program requirements clearly and professionally
- Ensure strict compliance with state and county regulations
- Train new staff on policies, procedures, and customer service standards
- Handle sensitive and confidential information with accuracy and discretion
- Resolve client concerns while maintaining professionalism in high-stress situations
Tax Specialist
Liberty Tax Service
12.2010 - 05.2018
- Prepare individual and business income tax returns
- Assist clients with tax inquiries, deductions, amendments, and payment plans
- Maintain compliance with tax laws and confidentiality standards
- Perform e-filing and general office operations
- Deliver professional, courteous customer service during high-volume tax seasons
- Seasonal
Leasing Consultant
Copper Canyon Apartments
06.2006 - 02.2008
- Conduct property tours and lease apartment homes
- Process move-ins, move-outs, transfers, and notices
- Collect and post rent payments accurately
- Address resident concerns and resolve issues promptly
- Prepare legal notices and assist with eviction processes
Director of First Impressions
Konica Minolta
03.2005 - 06.2006
- Served as primary receptionist and customer service representative
- Greeted clients and provided professional front-of-house service
- Managed inbound calls for the San Bernardino branch
- Prepared daily billing, shipping reports, and schedules
Manager
Garibaldi Company
02.2004 - 03.2005
- Managed leasing operations and client relations
- Screened tenants and conducted background checks
- Collected rent and managed maintenance payments
- Recruited and trained staff
- Prepared revenue and leasing reports
Office Manager
City of San Bernardino – City Council
09.2003 - 01.2005
- Managed Ward 9 office operations
- Attended city council meetings and recorded minutes
- Assisted with administrative policy development
- Supervised community service and work-release programs
- Worked closely with city officials, including council members and mayor’s office
Education
High School Diploma -
Pacific High School
San Bernardino, CABusiness, Kinesiology (Human Services)
San Diego State University
San Diego, CAAssociate of Arts - Human Services
San Bernardino Valley College
09-2026
Skills
- Customer service expertise
- Cash Handling & Transaction Accuracy
- Regulatory compliance
- Effective conflict resolution
- Staff development and coaching
- Data Entry & Documentation
- Proficient in Microsoft Word, Excel, and Outlook
- Citrix, Windows OS
- Yardi Voyager, Yardi Enterprise, MRI
- Rent Roll & Account Management
- Effective multitasking in fast-paced settings
- Loading and unloading
- Pallet jack handling
- Truck loading
- Hospitality and accommodation
Certification
- Human Services Certification
- Homeless Assistance Support
Timeline
Direct Loader
Amazon
11.2025 - Current
Eligibility Worker II / Trainer
County of San Bernardino
12.2013 - Current
Tax Specialist
Liberty Tax Service
12.2010 - 05.2018
Leasing Consultant
Copper Canyon Apartments
06.2006 - 02.2008
Director of First Impressions
Konica Minolta
03.2005 - 06.2006
Manager
Garibaldi Company
02.2004 - 03.2005
Office Manager
City of San Bernardino – City Council
09.2003 - 01.2005
Business, Kinesiology (Human Services)
San Diego State University
High School Diploma -
Pacific High School
Associate of Arts - Human Services
San Bernardino Valley College