Desiree Traboulsee
Summary
Knowledgeable administrative assistant with background in healthcare administration and clerical tasks. Maintained accurate patient records and facilitated seamless communication between medical staff and patients. Demonstrated effective organization and strong multitasking abilities in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Oncology Ward Clerk
St Martha's Regional Hospital
12.2024 - Current
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Greet, register and assist patients and their families.
- Answer phones, direct calls and relay messages to the appropriate staff.
- Organize, update, and maintain patient files, ensuring accuracy and confidentiality.
- Perform data entry such as diagnostic imaging requests, lab tests, registering new accounts.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork for doctors, nurses, and patients.
- Prepared necessary documentation for patient arrivals on their charts
- Performed various administrative tasks by filing, copying and faxing documents.
- Take charts apart prior to being transferred to health records
- Proficient skills in using ARIA, SHARE, EFR.
Laboratory Clerk/Typist
St Martha's Regional Hospital
03.2024 - 12.2024
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Developed advanced proficiency in Meditech records management software.
- Completed data entry of lab tests and patient information each day.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assisted in the training and onboarding of new lab clerks, ensuring they were equipped with the necessary knowledge and skills to excel in their roles.
- Received, reviewed and entered in doctors orders for lab tests into the laboratory information system (LIS).
- Great patients, verify their information and register them in the system for their scheduled bloodwork.
- Verify insurance eligibility, enter insurance information and direct to the billing office when necessary.
- Accept, label and store specimens like (blood,urine and tissues) according to procedures.
- Ensure proper labeling and match specimens to their corresponding requisition forms.
- Create health cards for patients out of province or out of country.
Deputy Returning Officer
Elections
11.2024 - 11.2024
- Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
- Continuously updated knowledge on local electoral laws and regulations, ensuring compliance during all stages of the election process.
- Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
- Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
- Contributed to a positive voting experience for citizens by maintaining a clean, organized, and professional polling station environment.
- Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
Children's and Women's Unit Ward Clerk
St. Martha's Regional Hospital
11.2023 - 03.2024
- Organized paperwork for doctors, nurses, and patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Filled out records, staffing sheets, and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
Outbound Caller/ Sales Representative
Telus
01.2020 - 01.2022
- Utilized persuasive techniques during conversations with potential clients, converting leads into sales opportunities.
- Provided exceptional customer service during each interaction, fostering positive rapport between the company and its clientele.
- Efficiently navigated various CRM systems during calls, inputting relevant information as needed for accurate record-keeping purposes.
- Developed strong relationships with customers through consistent follow-up calls, increasing loyalty and repeat business.
- Increased client satisfaction by promptly addressing and resolving outbound call inquiries.
- Generated leads and set appointments for sales representatives, resulting in increased revenue opportunities.
- Demonstrated excellent time management skills by prioritizing tasks and completing assigned calls within allotted timeframes.
- Consistently met or exceeded daily call quotas, contributing to overall team goals and objectives.
- Maintained a calm demeanor when handling difficult or frustrated customers over the phone, providing superior conflict resolution support when necessary.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Educated customers on product and service benefits, explaining features and answering questions.
- Developed extensive knowledge of products and services to better assist customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in checkout stations and maintained adequate cash supply.
Customer Service Representative
Convergys Call Center
01.2018 - 01.2019
- Ensured confidentiality, such as credit card information, billing and account information
- Worked independently in an area with frequent interruptions
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Crew Member
Wendy's Restaurant
01.2017 - 01.2018
- Processed cash, debit and credit transactions using a point of sale system
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Filled orders for dine in service and bagged take out and drive thru orders
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Used grills and fryers to cook food
- Took orders, prepared meals, and collected payments.
Information Officer
Elections Nova Scotia
05.2017 - 05.2017
- Greeted voters in a friendly and timely manner
- Directed voters to appropriate polling stations
- Answered any questions or requests made by voters
Education
Medical Office Administration - Ward Clerk Specialist
Willis College
Ottawa, ON01.2023
Adult Learning Program Diploma/High School Diploma - undefined
Nova Scotia Community College
01.2021
Skills
- Proficient in customer relations
- Solution-oriented problem solving
- Independent and collaborative work
- Skilled in maintaining composure under stress
- Honed excellent skills multi-tasking and maintained high grades
- Proficient in deadline-driven tasks
- Proficient in MS Word, Excel, and PowerPoint
- Administrative support and records management
- Task Delegation and clerical functions
- Data entry and Healthcare experience
Accomplishments
- Achieved Honors by completing course work with accuracy and efficiency.
Languages
English
Certification
- First Aid and CPR
- WHMIS
- Career Management
- Food Handlers
Timeline
Oncology Ward Clerk
St Martha's Regional Hospital
12.2024 - Current
Deputy Returning Officer
Elections
11.2024 - 11.2024
Laboratory Clerk/Typist
St Martha's Regional Hospital
03.2024 - 12.2024
Children's and Women's Unit Ward Clerk
St. Martha's Regional Hospital
11.2023 - 03.2024
Outbound Caller/ Sales Representative
Telus
01.2020 - 01.2022
Customer Service Representative
Convergys Call Center
01.2018 - 01.2019
Information Officer
Elections Nova Scotia
05.2017 - 05.2017
Crew Member
Wendy's Restaurant
01.2017 - 01.2018
Adult Learning Program Diploma/High School Diploma - undefined
Nova Scotia Community College
Medical Office Administration - Ward Clerk Specialist
Willis College
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