Desiree Torres
Oxnard
Summary
My job objective is to secures a position with a company that is looking for a dedicated hardworking person and have the opportunity for advancement and growth.
Overview
5
5
years of professional experience
Work History
Generalist
Macy's
07.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Crew Member
Red Ribbon Bakeshop
01.2022 - 07.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Worked well with teammates and accepted coaching from management team.
Guest Advocate Seasonal
Target
12.2022 - 01.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Crew Member
McDonald's
08.2020 - 01.2022
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
Education
Associate of Arts - Arts And Humanities
Oxnard College
Oxnard, CA05-2025
Associate of Arts - Social And Behavioral Sciences
Oxnard College
Oxnard, CA05-2025
Associate of Arts - Child And Adolescent Development
Oxnard College
Oxnard, CA05-2025
Associate of Arts - Deaf Studies
Oxnard College
Oxnard, CA05-2025
High School Diploma -
Rio Mesa High School
Oxnard, CA06-2021
Skills
- Schedule coordination
- Assessments
- Customer relationship management
- Integrity and honesty
- Reports and documentation
- Server management
- Team leadership & development
- Self-Motivated
- Limited Spanish Speaking
Timeline
Generalist
Macy's
07.2023 - Current
Guest Advocate Seasonal
Target
12.2022 - 01.2023
Crew Member
Red Ribbon Bakeshop
01.2022 - 07.2023
Crew Member
McDonald's
08.2020 - 01.2022
Associate of Arts - Arts And Humanities
Oxnard College
Associate of Arts - Social And Behavioral Sciences
Oxnard College
Associate of Arts - Child And Adolescent Development
Oxnard College
Associate of Arts - Deaf Studies
Oxnard College
High School Diploma -
Rio Mesa High School
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