Desiree Sherwood

• Taught daily swim instruction to students varying in ages and skill levels.
• Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
• Provided positive reinforcement and motivation to increase student confidence and performance.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

I worked at the Beltline Aquatic and Fitness Centre, where before the re-org, the aquatic staff also took on a Fitness instructor role. I was tasked with teaching Aquatic Fitness which included both DWW; Aqua-fit; Older Adult and Parent and Baby

• Helped clients reach fitness objectives by providing encouragement and motivation.
• Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
• Designed innovative fitness plans to keep clients engaged.
• Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.

• Worked in several facilities and in a variety of roles/ portfolios including the following:
• Programming Schoolboard and Public Swim lessons
• Operated and maintained aquatic facilities, including monitoring water quality, adjusting chemical levels, and performing routine maintenance on equipment
• Conducted regular inspections of pool facilities to identify and address maintenance issues and safety hazards
• Provided excellent customer service to patrons, addressing inquiries, concerns, and feedback in a professional and courteous manner
• Assisted with the development and implementation of safety procedures and emergency response protocols
• Lead staff training sessions and workshops to enhance knowledge of pool operations; safety protocols; swim instructor training
• Scheduled Staff
• Payroll
• Have worked in a Customer Service Frontline role for 20 plus years
• Have extensive experience with the Fee assistance and Fair Entry Process