DESIREE SENA
Mountain House,CA
Summary
With extensive experience in strategic planning, cost optimization, and team leadership, I bring a detail-oriented and professional approach. Demonstrating a proven track record of developing successful strategies and effectively managing operations, I consistently achieve both short-term and long-term goals. Exceptional problem-solving and communication skills enable me to motivate and lead teams to success. With a highly organized, proactive, and results-oriented approach, I have also gained valuable experience in financial management, organizational development, and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Miniso
08.2021 - 12.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
Business Office Manager/ Mail Center
Passion Title Services
11.2018 - 08.2021
- Appointed to develop a mail center department for a highly successful Title service company in the Bay area
- Obtained new clients and accounts, from 3 counties to over 50 counties and accounts, me and my team grew a successful and lucrative asset for the company
- Accurate Data Entry
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff that consisted of 10 people and three offices
- Supported and trained staff and held weekly meetings to keep everyone current with any changes that need to be made or new accounts taken on
- Managed weekly payroll
- Maintained office supply inventory
- Maintained office efficiency by organizing operations and procedures
- Worked closely with USPS and FEDEX and set up accounts to obtain weekly pickups of all outgoing documents
- Submitted and reviewed invoices to accounts payable for administration
Hairstylist/Cosmetologist/Salon Manager
Jewell Hair Co. Salon and Body Services
04.2013 - 08.2018
- Resolved guest complaints about service or style.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained posting of MSDS sheets in workplace.
- Utilized best practices theory when selecting vendors and products.
Hotel Manager
Comfort Inn and Suites
01.2009 - 04.2013
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Education
Licensed in Cosmetology -
San Andreas rop cosmetology
01.2012
Certificate in Computer Business - course
Woodruff Computer Business Training
01.2011
High school diploma - undefined
Calaveras High School
01.2006
Skills
- Communication skills
- Store Management Experience
- Retail sales
- Guest services
- Guest relations
- Direct sales
- Schedule management
- Promotional planning
- Personnel development
- Store operations oversight
- Operational efficiency
- Team motivation
- Outstanding communication skills
- Multitasking and organization
Certification
- Cosmetology License
- Driver's License
- Esthetician License
Accomplishments
Increased sales by 55% during the first quarter with Clairs, earning a $5k bonus.
Languages
English
Full Professional
Timeline
Store Manager
Miniso
08.2021 - 12.2024
Business Office Manager/ Mail Center
Passion Title Services
11.2018 - 08.2021
Hairstylist/Cosmetologist/Salon Manager
Jewell Hair Co. Salon and Body Services
04.2013 - 08.2018
Hotel Manager
Comfort Inn and Suites
01.2009 - 04.2013
Certificate in Computer Business - course
Woodruff Computer Business Training
High school diploma - undefined
Calaveras High School
Licensed in Cosmetology -
San Andreas rop cosmetology
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