Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Scothorn

Riverside

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

12
12
years of professional experience

Work History

Key Carrier

Stater brothers
08.2021 - 10.2024
  • Responsible for attending the lot to make sure all carts are back in their spot. Sanitize all equipment. Also, bag groceries for customers and help them load their car if need be. Sweep and make sure bathrooms and stores are clean. Take items back to where they need to be or left out on check stands or a customer doesn’t want to. I am responsible for stocking material at the end of my shift.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Receptionist/ Will Call/ Order Entry

Protech Staffing, Riverside- T.M.Cobb
02.2018 - 07.2018
  • Answering 60+ incoming calls a day, transferring calls upon request. Save incoming orders through email via DM system, print and place in area for data entry to complete. Entered orders received from front desk. Completed pick up requests. Helped customers who were picking orders up through WillCall. Worked with money box to give change to customers.

Event Staff

Adecco-CTDI
10.2017 - 12.2017
  • Tested cable boxes to make sure if they are working and if not they were sent to the repair department. Tested 30+ boxes a day. Cleaned and repaired boxes that were not operating correctly.

Cashier

El Pollo Loco, Riverside
08.2017 - 10.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Bag customers orders Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Outstanding ability delivering professional customer service. Outgoing and friendly personality and demeanor. Great interpersonal and communication skills. Extensive knowledge of the fine dining industry. Documented success in laying buffet tables with required condiments and dishware and flatware.

Event Staff

Contemporary Service Corporation, Ontario
10.2013 - 08.2017
  • Fulfill duties associated with the post assigned as part of the venue’s security plan; maintain an orderly post and remain at the post at all times unless otherwise directed by a supervisor. Actively respond to incidents, fights or other issues in the venue that threaten the safety of guests. Report unusual activity or suspicions of safety issues to the On Duty Supervisor in a timely fashion.Complete proper documentation related to incident reports and misconduct report. Monitor venue grounds and entrances to ensure only authorized personnel and authorized visitors access; if assigned to the main entrance, ensure all guests follow entry screening process. Exercise dignity and respect when interacting with guests at all times. Lead efforts to de-escalate inappropriate behaviors

Director Assistant

Inland Empire VolleyBall Club, Grand Terrace, CA
08.2013 - 08.2015
  • Organized paperwork in order to file accurately. Entered data onto the PC through excel. Send out mass texts regarding meetings, deals etc. Organizing the office and assisting associates to optimize processes.Create and update records ensuring accuracy and validity of information.Schedule and plan meetings and appointments. Monitor level of supplies and handle shortages. Gives applicant standard forms and requests that routine verifications be returned with completed forms; reviews forms for completeness when returned by applicant; may assist clients with completing application forms for financial assistance. Maintains informational or operational records; answers telephones and assist callers by providing information, taking messages, or routing calls to others.

Cashier

Bakers Drive Thru, Colton, CA
06.2012 - 05.2014
  • Took orders with a consistent smile assuring the guests quality customer service. Prepared food orders quickly and accurately with any condiments requested.Assisted with drive thru order taking and packaging.Made sure dining area was clean and drink stations were stocked every thirty minutes. Outstanding ability delivering professional customer service. Outgoing and friendly personality and demeanor. Great interpersonal and communication skills. Extensive knowledge of the fine dining industry. Strong knowledge of using cleaning materials by following best practices.

Education

Bachelor of Science - Information Technology

University of Phoenix
08.2025

High School Diploma - undefined

Summit View
05.2013

Skills

  • Loss prevention strategies
  • Delegation
  • Store maintenance
  • Store operations
  • Opening and closing coordination
  • Drawer counting
  • Training and mentoring
  • Customer service management
  • Product ordering
  • Loss prevention
  • Employee oversight
  • Alarm systems

Timeline

Key Carrier

Stater brothers
08.2021 - 10.2024

Receptionist/ Will Call/ Order Entry

Protech Staffing, Riverside- T.M.Cobb
02.2018 - 07.2018

Event Staff

Adecco-CTDI
10.2017 - 12.2017

Cashier

El Pollo Loco, Riverside
08.2017 - 10.2017

Event Staff

Contemporary Service Corporation, Ontario
10.2013 - 08.2017

Director Assistant

Inland Empire VolleyBall Club, Grand Terrace, CA
08.2013 - 08.2015

Cashier

Bakers Drive Thru, Colton, CA
06.2012 - 05.2014

High School Diploma - undefined

Summit View

Bachelor of Science - Information Technology

University of Phoenix

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Desiree Scothorn