Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Sauceda

Redlands

Summary

Dynamic Patient Support Representative with experience at Kaiser Permanente, adept at ensuring HIPAA compliance and maintaining patient confidentiality. Proven ability to enhance patient understanding through effective communication and collaboration with healthcare teams. Skilled in insurance verification, contributing to streamlined patient care and office efficiency.

Overview

29
29
years of professional experience

Work History

Patient Support Represetative

Kaiser Permanente
03.1997 - Current
  • Handled patient inquiries via phone and email, ensuring timely responses.
  • Maintained accurate patient records in electronic health systems.
  • Provided information on services and procedures to enhance patient understanding.
  • Collaborated with healthcare teams to coordinate patient care effectively.
  • Adapted quickly to new software tools for patient management tasks.
  • Supported administrative tasks, contributing to overall office efficiency.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.

Education

No Degree - CIS Medical Technology

Santa Barbara City College
Santa Barbara, CA

No Degree - General Studies

Colorado Technical University
Colorado Springs, CO

High School Diploma - Nursing

Fontana High School
Fontana, CA
06.1988

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Insurance verification
  • Teamwork and collaboration

Timeline

Patient Support Represetative

Kaiser Permanente
03.1997 - Current

No Degree - CIS Medical Technology

Santa Barbara City College

No Degree - General Studies

Colorado Technical University

High School Diploma - Nursing

Fontana High School
Desiree Sauceda