Desiree Pretty
Chilliwack,BC
Summary
Dedicated professional with a versatile background in dispatch coordination and vehicle operations. Known for attention to detail and stress tolerance, contributing to improved dispatch strategies and collaborative teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
Load Warrior Logisitics
Chilliwack, BC
07.2023 - Current
- Analyzed dispatch data to identify trends, improving response times and operational efficiency.
- Implemented process improvements that enhanced accuracy in vehicle tracking and route planning.
- Collaborated with management to refine dispatch strategies, contributing to overall organizational goals.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Roll Off Truck Driver
Maple Leaf Disposal
Langley, BC
10.2022 - 06.2023
- Operated roll-off truck for efficient waste collection and disposal services.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed loading and unloading of materials while adhering to safety protocols.
- Provided excellent customer service by communicating effectively with clients during pickups.
- Trained new drivers on operational procedures and safety standards for roll-off vehicles.
- Coordinated with dispatch to optimize scheduling and delivery of services.
- Maintained accurate logs of vehicle maintenance, service records, and daily operations.
- Reduced downtime between jobs by efficiently cleaning out containers upon completion of each project.
- Skillfully maneuvered roll-off truck in tight spaces, preventing property damage and maintaining a clean driving record.
- Proactively identified potential issues during daily inspections that could impact service delivery.
- Demonstrated professionalism in handling hazardous materials according to established guidelines and procedures.
- Overcame challenging weather conditions or road obstacles while maintaining punctuality for scheduled pickups or deliveries.
Dispatcher
GFL Environmental
Abbotsford, BC
09.2021 - 12.2022
- Coordinated daily routing of waste collection vehicles to optimize service delivery.
- Managed communication between drivers and operations, ensuring timely responses to issues.
- Developed efficient scheduling processes to enhance resource allocation and reduce downtime.
- Monitored compliance with safety regulations and company policies during dispatch operations.
- Trained new dispatch staff on software systems and operational protocols for seamless integration.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Side Load Garbage Truck Driver
Mini Bins Canada
Port Coquitlam, BC
01.2022 - 07.2022
- Operated garbage truck to ensure timely waste collection and disposal.
- Conducted daily vehicle inspections for safety compliance and maintenance needs.
- Navigated routes efficiently to optimize fuel consumption and reduce delays.
- Collaborated with team members to enhance operational workflows and service delivery.
- Trained new drivers on safe driving practices and company protocols.
- Implemented process improvements that increased route efficiency and reduced overtime costs.
- Coordinated with management to address service issues and improve customer satisfaction rates.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
Dispatch Coordinator
SureHaul Transport
Delta, BC
06.2018 - 10.2019
- Coordinated daily dispatch operations to ensure timely deliveries and optimal route efficiency.
- Managed communication between drivers and clients to address inquiries and resolve issues promptly.
- Oversaw compliance with safety regulations, ensuring all transport activities adhered to industry standards.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
Dispatch Supervisor
Blacktop and Checker Cabs
Vancouver, BC
05.2012 - 06.2018
- Supervised daily dispatch operations to ensure timely and efficient service delivery.
- Coordinated communication between drivers and customers to optimize route management.
- Implemented process improvements that enhanced overall dispatch efficiency and reduced response times.
- Trained and mentored new dispatch staff on operational protocols and software systems.
- Analyzed performance metrics to identify areas for operational enhancement and staff training needs.
- Developed schedules for drivers based on demand forecasts, optimizing resource allocation.
- Managed conflict resolution between drivers, customers, and operations to maintain service quality.
- Collaborated with management to strategize service expansions in response to market trends.
- Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing, and tracking of 380 fleet vehicles.
Education
Class 3 Manual With Airbrake Certification -
Valley Driving School
Abbotsford, BC01-2022
High School Diploma -
Enver Creek Secondary School
Surrey, BC06-2006
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Commercial driving
- Inclement weather driving
Certification
- Class 3 Commercial Driver's License with Airbrake Certification - 2022-Present
Timeline
Dispatcher
Load Warrior Logisitics
07.2023 - Current
Roll Off Truck Driver
Maple Leaf Disposal
10.2022 - 06.2023
Side Load Garbage Truck Driver
Mini Bins Canada
01.2022 - 07.2022
Dispatcher
GFL Environmental
09.2021 - 12.2022
Dispatch Coordinator
SureHaul Transport
06.2018 - 10.2019
Dispatch Supervisor
Blacktop and Checker Cabs
05.2012 - 06.2018
Class 3 Manual With Airbrake Certification -
Valley Driving School
High School Diploma -
Enver Creek Secondary School