Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE PALLAYA

Fresno

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Cashier

Burlington
10.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Big Lots
08.2020 - 11.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.


Fulfillment Associate

Amazon
10.2019 - 10.2020
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Customer Service Representative

Alorica
11.2018 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Retail Associate

Kohl’s
10.2015 - 06.2019
  • Greeted customers, helped locate merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Leasing Agent

Express Employment Professionals
08.2018 - 11.2018
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.

Education

High School Diploma -

Central Learning Adult
Fresno, CA
03.2018

Skills

  • Cash Register
  • Excellent Written and Verbal Communication
  • Product Knowledge
  • Team Player
  • Phone and Email Etiquette
  • Customer Service
  • Inventory
  • Stocking
  • Shipping/Receiving
  • Dependable

Timeline

Cashier

Burlington
10.2023 - Current

Sales Associate

Big Lots
08.2020 - 11.2022

Fulfillment Associate

Amazon
10.2019 - 10.2020

Customer Service Representative

Alorica
11.2018 - 09.2019

Leasing Agent

Express Employment Professionals
08.2018 - 11.2018

Retail Associate

Kohl’s
10.2015 - 06.2019

High School Diploma -

Central Learning Adult

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DESIREE PALLAYA