Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Martinez

Los Angeles

Summary

Detail-oriented, dynamic professional with a strong work ethic and exceptional customer service skills, honed & polished over 10+ years of Food Industry work. Proven ability to multitask and maintain attention to detail in fast-paced environments. Adept at point-of-sale operations and fostering positive guest experiences, ensuring satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

House Cleaner

Flower Power Cleaning Solutions
Vista
01.2022 - 02.2024
  • Swept, mopped, vacuumed and polished floors of all types.
  • Deep, detailed cleaning, including inside ovens, refrigerators and toilets.
  • Sanitized surfaces, like kitchen counters, stovetops, doorknobs, and faucets.
  • Completed tasks in both residential homes and commercial buildings.

Server

P.F. Chang's Bistro
Carlsbad
03.2021 - 09.2021
  • Performed opening and closing duties, such as setting up the dining area, restocking supplies, and counting register tills.
  • Greeted customers, answered questions, and recommended specials.
  • Accurately took orders from customers, and recorded orders on the cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked plates for accuracy before expediting food out of the kitchen.
  • Checked with customers to determine satisfaction, promptly taking action to correct any problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Bartender

American Legion Post 365
Vista
04.2019 - 03.2020
  • Greeted customers, checked for proper identification, and provided excellent customer service to patrons.
  • Mixed and served both alcoholic and non-alcoholic drinks by following standard recipes and procedures.
  • Effectively multitasked within a fast-paced and high-volume environment, completing such duties as taking orders, pouring drinks, serving bar snacks, restocking paper goods, and keeping the ice bin full at all times.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Made friendly, yet professional conversation with customers to provide enjoyable bar experience.

Entertainment Host & Karaoke DJ

Smitty's Downtown Bar
Vista
08.2013 - 10.2019
  • Created fun and engaging experiences for guests by providing exceptional sound.
  • Developed promotional material used to advertise upcoming events.
  • Assisted with crowd control during high-volume events.
  • Organized, set up, and tested audio equipment such as microphones and speakers.
  • Organized and maintained a large music library.

Education

High School Diploma -

Vista High School
Vista, CA
06-2005

Some College (No Degree) - General Studies

Palomar College
San Marcos, CA

Skills

  • Exceptional customer service
  • Food safety knowledge
  • Point-of-sale operation
  • Excellent communication skills
  • Attention to detail
  • Multitasking & organizing abilities
  • Strong work ethic

Timeline

House Cleaner

Flower Power Cleaning Solutions
01.2022 - 02.2024

Server

P.F. Chang's Bistro
03.2021 - 09.2021

Bartender

American Legion Post 365
04.2019 - 03.2020

Entertainment Host & Karaoke DJ

Smitty's Downtown Bar
08.2013 - 10.2019

High School Diploma -

Vista High School

Some College (No Degree) - General Studies

Palomar College

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Desiree Martinez