DESIREE LEIVA
Compton
Summary
To obtain a permanent fulltime position within a company with growth opportunities and a great work environment.
Overview
12
12
years of professional experience
Work History
Medical Office Representative
Providence St John's Health Center
Santa Monica, CA
12.2021 - Current
- Coordinated patient scheduling, check-in, check-out and collected co-payments .
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Patient Service Representative
CHANGE HEALTHCARE, Integrated Workflow & Care Solutions
Thousand Oaks, CA
10.2019 - 05.2021
- Used Epic to schedule appointments.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Service Representative
Waste Management - Los Angeles Transfer Station
07.2017
- Effectively managed a high-volume of inbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Managed high call volume with tact and professionalism.
- Initiated operations improvements to improve overall call center productivity.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
Teller
Check `n Go
11.2016 - 07.2017
- Organized and removed online banking files no longer in use.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.Coordinated daily cash reconciliation at a high-volume location.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Sold money orders.
- Handled various accounting transactions.
Lead Teller
Cashback Loans
10.2015 - 10.2016
- Processed withdrawals deposits loan payments and account look up for clients.
- Answered questions for customers and escalated complex ones to head teller.
- Balanced cash drawer at shift beginning and ending.Performed all duties as assigned by manager.
- Minimized customer wait times.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Managed high call volume with tact and professionalism.
Cashier/Clerk
CVS
06.2014 - 07.2015
- Helped stock shelves
- Help maintain clean floors/work space
- helped check out customers in a polite timely manner
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer questions about product availability and shipment times.
Cashier
GapKids
09.2011 - 01.2014
- Handle the register by assisting with customer sales as well as returns.
- Assist customers with creating new Gap accounts.
- Clean up and organize the sales floor when new shipment is received.
- Provide great customer service as a personal shopper to customers who need assistance.
- In charge of handling and packaging online customer orders.
- Assist with visuals such as dressing up mannequins and setting up decals on the windows.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
Education
High School Diploma -
Parkridge Private School
Long Beach, CASkills
- Data entry
- Strong Problem Solver
- Active Listening Skills
- Team Player
- Customer Loyalty
- Credit card processing
- Cash handling expertise
- Bilingual
- Ledger and balance sheet competency
- 35 WPM typing speed
Languages
Spanish
Professional Working
Timeline
Medical Office Representative
Providence St John's Health Center
12.2021 - Current
Patient Service Representative
CHANGE HEALTHCARE, Integrated Workflow & Care Solutions
10.2019 - 05.2021
Customer Service Representative
Waste Management - Los Angeles Transfer Station
07.2017
Teller
Check `n Go
11.2016 - 07.2017
Lead Teller
Cashback Loans
10.2015 - 10.2016
Cashier/Clerk
CVS
06.2014 - 07.2015
Cashier
GapKids
09.2011 - 01.2014
High School Diploma -
Parkridge Private School