Desiree Klynsoon
Chilliwack,BC
Summary
Dynamic professional with a proven track record in volunteer management and event planning, demonstrated at Prospera Credit Union and various community projects. Excelled in team leadership and donor engagement, significantly enhancing customer relations and operational efficiency. Adept at budgeting and possesses strong problem-solving skills, committed to driving growth and achieving goals.
Overview
26
26
years of professional experience
Work History
Decorator/Design/Labourer
Inflated Ideas
Chilliwack, British Columbia
10.2022 - Current
- Hired to do set ups and designs of decor - (Christmas decor and various other project ideas for conventions) for hotels, businesses and other companies at places like the Marriot, Sherton, Laduree (bakery) and Vancouver Convention centre
- Organized supplies, load and unload supplies, worked on the designs, installed the decor, made big balloon arches and displays for Electronic Arts, The Parq Hotel and the convention centre
- Helped the owner with ideas, getting the team to stay on task, high pressure timelines to get the jobs done, and interacted with the customer to meet expectations and adhered to specific design ideas and also created our own designs.
- Helped organize storage spaces and arrange supplies and products needed for jobs
- Worked effectively on my own and with a small team to complete jobs.
Volunteer Coordinator
The Little Food Bank in the Park
Chilliwack, British Columbia
02.2019 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Qualified individuals and groups for volunteer service and determined volunteer service placement.
- Organized food drives, events, and made connections with businesses and services groups
- Held meetings for volunteers where we discussed ideas, struggles and ways to implement new improvements
- Managed and started a bank account to receive donations and send funds to volunteers to purchase foods and goods
- Managed the social media account for our community project
- Started a new project within this one - Christmas stockings for those in need
- Did up donations letters and spreadsheet with Microsoft Office
- Delivered and filled the Little Food Bank with non perishables
- Made community connections - churches, people needing help and people wanting to help, new volunteers, service groups (girl guides), and bigger non profits (United Way, Free Store, Salvation Army, Healthier Chilliwack, Archway, Chilliwack Bowls of Hope)
Volunteer - Hockey Manager
Chilliwack Minor Hockey Association
Chilliwack, British Columbia
08.2023 - 04.2024
- Prepared, applied and organized team tournaments
- Helped maintain team schedules and supply the schedule to team players, parents and coaches
- Organize off-ice officials (timekeeper and scorekeeper) for all homes games, pay officials and make sure game details were set to directors and PCAHA
- Organize apparel orders and fittings
- Make arrangements for all team fundraisers in accordance with guidelines provided by the Association - Krispy Creme, Loud Cups, Purdy's, Neufeld's, etc.
- prepare an itinerary when the team is travelling, submit forms, organize team lunches, book hotel space.
- Maintain a completed set of parental consent forms and medical history forms at every game and practice
- Ensure that Association rules and policies are adhered to
- Ensure all Fair Play requirements are carried out by the team
- Set up bank account, collect and remit payments to the Treasurer. Provide a budget for the team including collection of team fees
- Set up team email, coordinate communication promptly and maintain approachable and fair communication with everyone on the team.
- Make sure safety protocols, forms and certified safety people are in place for the team
Contact Service Centre
Prospera Credit Union
Abbotsford, BC
01.1999 - 09.2011
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Supported sales team members to drive growth and development.
- Educated customers on new products and services being offered.
- Participated in training sessions designed to increase knowledge base of current products and services.
- Offered resolutions to de-escalate calls and solve customer issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities for cross-selling additional products or services based on individual customer needs.
- Escalated complex customer issues to appropriate personnel for resolution.
- Communicated regularly with team members regarding any changes in procedures or protocol.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored call queues and responded promptly to ensure prompt service delivery.
Education
High School Diploma -
Abbotsford Senior Secondary
Abbotsford, BC06-1997
Some College (No Degree) - Criminology, Business
University of Fraser Valley
Abbotsford, BCSkills
- Volunteer management
- Team leadership
- Donor engagement
- Event planning
- Time management
- Strong verbal communication
- Customer relations
- Budgeting and finance
- Problem solving skills
- Willingness to learn and grow
Timeline
Volunteer - Hockey Manager
Chilliwack Minor Hockey Association
08.2023 - 04.2024
Decorator/Design/Labourer
Inflated Ideas
10.2022 - Current
Volunteer Coordinator
The Little Food Bank in the Park
02.2019 - Current
Contact Service Centre
Prospera Credit Union
01.1999 - 09.2011
High School Diploma -
Abbotsford Senior Secondary
Some College (No Degree) - Criminology, Business
University of Fraser Valley