Deiree Kenneth

• Led project teams to ensure timely completion of client deliverables.
• Facilitated communication between departments to enhance collaboration and efficiency.
• Analyzed client needs to develop tailored service solutions for diverse industries.
• Monitored project progress, identifying risks and implementing mitigation strategies.
• Developed and maintained strong relationships with key clients and stakeholders.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Established processes to ensure efficient workflow throughout the organization.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.

• Supervised work experience and business center teams to ensure operational efficiency.

Managed relationships with sub-tenants, overseeing daily requirements and office maintenance.

Coordinated office operations, including maintenance, mailing, shipping, supplies, and billing.

Established procedures for record-keeping, ensuring data security and confidentiality.

Negotiated contracts and pricing with vendors and service providers to optimize costs.

• Allocated tasks to subordinates while monitoring performance and compliance with procedures.
• Prepared annual budget, analyzed variances, and implemented corrective actions as needed.
• Maintained a safe and pleasant work environment through effective internal staff relations.

• Provided back-office support for over 200 teams in underwriting, technology, claims processing, and client services across five Middle East countries.

Managed administrative and IT hardware support, including desktop support, vendor management, and inventory management.

• Collaborated with CEO, COO, and executive management to align strategic initiatives.
• Sourced high-quality, cost-effective vendor services through internal GS&PS processes adhering to AIG standards.
• Managed vendor contracts and ensured timely renewals and compliance checks within company systems.
• Enforced travel booking policy to ensure compliance with AIG’s expense management guidelines.
• Conducted weekly facility checks to promptly resolve issues, reducing unexpected operational costs.
• Led Business Continuity Management for Middle East offices, ensuring regular documentation and testing.