Desiree Esquivel
Sacramento
Summary
Dedicated Warehouse Associate specializing in attention to detail, problem-solving, and efficient task management. Proven ability to load and unload trucks while minimizing product damage, contributing to overall team objectives and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Warehouse Associate
Jitsu
Sacramento, CA
04.2024 - 02.2025
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Printed labels, packaged boxes, and loaded into outbound containers.
Overnight Remodel Associate
Walmart
Sacramento
07.2020 - 04.2022
- Coordinated stock organization and inventory management during overnight shifts.
- Implemented efficient layout designs to enhance product visibility and customer experience.
- Collaborated with team members to complete overnight remodeling assignments, resulting in a well-organized store layout.
- Increased store efficiency by rearranging merchandise and adjusting shelving according to planograms.
Customer Service Representative/Call Center
Faneuil
Sacramento, CA
04.2015 - 01.2017
- Utilized CRM software to track customer interactions and feedback accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TeleDirect Call Center
Sacramento
07.2010 - 01.2014
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Analyzed customer feedback to identify areas for service improvement, driving process enhancements.
- Managed escalated issues with professionalism, ensuring prompt resolutions and maintaining customer trust.
- Collaborated with cross-functional teams to streamline operations and improve response times for customer requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Youth Mentor
No Youth Left Behind
Sacramento, CA
01.2007 - 04.2010
- Developed and implemented engaging educational activities to enhance learning outcomes.
- Facilitated workshops on life skills, promoting effective communication and teamwork.
- Collaborated with community organizations to provide resources and support for at-risk youth.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
Education
No Degree - Family Medicine
Anthem College
Sacramento Ca09-2010
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Order picking
- Order picking and processing
Timeline
Warehouse Associate
Jitsu
04.2024 - 02.2025
Overnight Remodel Associate
Walmart
07.2020 - 04.2022
Customer Service Representative/Call Center
Faneuil
04.2015 - 01.2017
Customer Service Representative
TeleDirect Call Center
07.2010 - 01.2014
Youth Mentor
No Youth Left Behind
01.2007 - 04.2010
No Degree - Family Medicine
Anthem College