Desiree Duarte
Oakley
Summary
Dynamic veterinary professional with extensive experience at Banfield Pet Hospital, excelling in customer service and team motivation. Proven ability to enhance patient care through effective conflict resolution and skilled technical support, including anesthesia monitoring and surgical assistance. Committed to fostering a collaborative environment that promotes exceptional care and team based approach to care of patients
Overview
10
10
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
12.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Registered Veterinary Technician
Banfield Pet Hospital
05.2015 - Current
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Provided compassionate nursing care to patients as well as advocating for patients, promoting their overall well-being and comfort during treatment.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitoring pets during and after anesthesia
Veterinary Clinical Rotation
Civic Feline Clinic
04.2016 - 07.2016
- Worked effectively in fast-paced environments.
- Assisted with daily tasks at the hospital as needed, included assisting with monitoring anesthesia, giving vaccines, administering medications
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Clinical Rotation
SAGE Veterinary Centers Emergency
10.2015 - 12.2015
- Worked effectively in fast-paced environments.
- Assisted with daily tasks at the hospital as needed, included assisting giving vaccines, administering medications, placing IV catheters, taking blood samples, prepping pets for surgery
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Clinical Rotation
Cypress Animal Hospital
07.2015 - 09.2015
- Worked effectively in fast-paced environments.
- Assisted with daily tasks at the hospital as needed, included assisting with monitoring anesthesia, giving vaccines, administering medications, running bloodwork, taking radiographs
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Assistant
Hk Animal Hospital
02.2015 - 05.2015
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
Education
Associate Of Applied Science - Veterinary Science
Carrington College California
Pleasant Hill, CA10.2016
Skills
- Customer service focus
- Guest service
- Team motivation
- Conflict resolution
Timeline
Shift Lead
Banfield Pet Hospital
12.2018 - Current
Veterinary Clinical Rotation
Civic Feline Clinic
04.2016 - 07.2016
Veterinary Clinical Rotation
SAGE Veterinary Centers Emergency
10.2015 - 12.2015
Veterinary Clinical Rotation
Cypress Animal Hospital
07.2015 - 09.2015
Registered Veterinary Technician
Banfield Pet Hospital
05.2015 - Current
Veterinary Assistant
Hk Animal Hospital
02.2015 - 05.2015
Associate Of Applied Science - Veterinary Science
Carrington College California
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