Desiree Doroteo
Lynwood
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
CSR Supervisor
LOTTE GLOBAL LOGISTICS
2022.08 - Current
- I create Bill of lading, answer/direct phone calls, receive/send emails throughout the day.
- Constant usage of Excel.
- Receiving/Shipping.
- Warehouse inventory
- Inbound/Outbound intake
- GR/GI process on Samsung computer data.
- Data entry
- Handle all outgoing paperwork/copies
- Manage/Direct warehouse employees.
- Control/Fix scan hold issue's.
- Print staging reports.
- Communicate with OTR drivers arriving and departing.
- Knowledge working with GAIA system
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Coached employees through day-to-day work and complex problems.
Care Provider
IHSS In Home Support Services
2016.09 - 2022.07
- I perform all duties of caring for the elderly such as
- Cooking
- Cleaning
- Laundry
- Managing all medications
- Transportation to and from appointments.
Receptionist
Apple One Agency
2019.01 - 2021.04
- Handle incoming/outgoing calls
- Greet and direct visitors
- Maintain files if needed
- Data entry
- Calling clients to set/confirm appointments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Education
No Degree - Child Development
West Hills College - Lemoore
Lemoore, CAHigh School Diploma -
Lemoore High School
Lemoore, CA06.2002
Skills
- Great multi-tasking skills
- Great communication skills
- Computer knowledge
- Customer service
- Interpersonal skills
- Bilingual (spanish speaking)
- Work/Perform as a team
- Organized
- Able to switch task promptly
- Typing speed 45 WPM
- Supervise/Train
Timeline
CSR Supervisor
LOTTE GLOBAL LOGISTICS
2022.08 - Current
Receptionist
Apple One Agency
2019.01 - 2021.04
Care Provider
IHSS In Home Support Services
2016.09 - 2022.07
No Degree - Child Development
West Hills College - Lemoore
High School Diploma -
Lemoore High School
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