Summary
Overview
Work History
Education
Timeline
Generic

Desiree Dion

Surrey

Summary

Hardworking retail management professional versed in all aspects of running a high-volume store. Specifically: Driving results through creating a customer-centric service culture, Training and developing future leaders, Effective merchandising to ensure consistent visual excellence, Inventory management, Shrink reduction and loss control. Successful track record of controlling store expenses to maximize profitability. Effective payroll planning and scheduling skills.

Overview

11
11
years of professional experience

Work History

Store Manager

Kiaro
09.2021 - 10.2022
  • Achieving consecutive week-over-week sales increases since assuming leadership of the store, demonstrating my capability to drive sustained growth in revenue.
  • Successfully executing and surpassing goals for vendor promotions, showcasing my adeptness in strategic planning and execution.
  • Spearheading initiatives that led to a remarkable 60% increase in accessory sales, exceeding the industry trend and significantly contributing to overall revenue.
  • Continuously improving key performance metrics such as Units Per Transaction (UPT) and Average Basket value, reflecting my commitment to enhancing sales efficiency and maximizing customer value.
  • Earning recognition as the #2 performer in the West region for the implementation and effectiveness of My Kiaro's digital marketing strategy, underscoring my proficiency in leveraging technology to drive business outcomes.
  • Driving a notable 9% increase in Reserve Online Pick Up In Store (ROPIS) over a four-week period, demonstrating my ability to leverage emerging trends and consumer preferences to drive sales growth.

Manager

Lush Cosmetics
10.2019 - 07.2021
  • Crafted and nurtured a culture centered on growth and development, leading to perpetual fulfillment of all vacant leadership positions.
  • Secured the 4th highest sales performance company-wide during the demanding holiday season of 2020.
  • Attained the highest level of charitable contributions through sales for fiscal year 2021 within the company.
  • Achieved the highest rate of customer profile acquisition year-to-date, showcasing a dedication to understanding and serving our clientele.
  • Ranked 7th in surpassing sales targets against budget expectations for fiscal year 2021.
  • Delivered exceptional results for fiscal year 2021, notably enhancing Average Spend (AS) by 19% compared to the previous year, and elevating Units Per Transaction (UPT) by an impressive 15%.

Store Manager/ Manager Trainer

Boathouse/ Blackwell Stores
04.2018 - 10.2019
  • Propelled the highest Key Performance Indicators (KPIs) within the region by cultivating a culture of training and retaining top-tier talent.
  • Personally developed and mentored five store managers, empowering them to excel in their roles.
  • Secured the 3rd position company-wide for overall KPI performance year-to-date at the previous location, showcasing a commitment to excellence.
  • Achieved a remarkable reduction in shrinkage from 2.51% to 0.20% at the first location, establishing the best shrinkage record in the region.
  • Drove shrinkage down from 9.75% to 2.65% at the current location, marking the most significant improvement in shrinkage results witnessed by the store in seven years.
  • Maintained a pristine record of zero management turnover for an entire year, reflecting exceptional leadership and team cohesion.
  • Elevated A volume store to AA volume store.

Store Manager

Aldo Groupe - Aldo Shoes
05.2017 - 01.2018
  • Led the District in Shoe Care sales
  • Recruit and develop professional people, provide excellent visual presentation and customer service, manage inventory, administration, ensure security compliance and control operating costs (according to budget)
  • Motivate employees to achieve company goals and surpass their personal sales goals
  • Ensure that all employees comply with company policies, practices and procedures.

Senior Manager of Soft Goods

Bed Bath & Beyond
04.2016 - 05.2017
  • Led store in e-commerce sales
  • Assisted in the hiring and training of 50 people in the sales team to ensure the store was fully staffed and prepared for the grand opening of a new flag ship location
  • Managed store operations by ensuring exceptional team performance through creating positive customer experiences
  • Analyzed reports daily to facilitate accurate product purchasing for our location
  • Managed weekly visual floor resets designed to highlight new product and best selling items
  • Trained and supervise employees to maximize sales and customer satisfaction

Flag Ship Store Manager/District Manager Trainer

LIDS/HATWORLD
01.2012 - 05.2016
  • Manager of the year 2014 & 2015
  • Increased sales growth over 2 years to #3 overall volume in Canada
  • Drove highest KPI 'S within the district through training and maintaining top talent
  • Developed and trained numerous store managers through the role of store manager trainer for the BC region.
  • Oversaw the sales and operation of 4 Stores in the lower mainland.
  • Actively recruited, hired, and staffed leadership to be leveraged through the district
  • Led a 17-member management team with a total workforce of 40 employees.
  • Highly organized and independent, able to effectively coordinate tasks to accomplish projects
  • Reduced shrink from 0.86% down to 0.28% within a one year period at Flag Ship store. Also reduced shrink at previous store from 1.87% to 0.72%
  • 3rd highest increase on comp in Canada in 2013.
  • UPT growth of .65% to goal over 2 years.
  • Maintained zero management turnover, for 2014 fiscal year.

Education

High School Diploma -

Kawntlen Park Secondary
Surrey, BC
06.2011

Timeline

Store Manager

Kiaro
09.2021 - 10.2022

Manager

Lush Cosmetics
10.2019 - 07.2021

Store Manager/ Manager Trainer

Boathouse/ Blackwell Stores
04.2018 - 10.2019

Store Manager

Aldo Groupe - Aldo Shoes
05.2017 - 01.2018

Senior Manager of Soft Goods

Bed Bath & Beyond
04.2016 - 05.2017

Flag Ship Store Manager/District Manager Trainer

LIDS/HATWORLD
01.2012 - 05.2016

High School Diploma -

Kawntlen Park Secondary

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Desiree Dion