Desiree Diaz
La Puente
Summary
A strong team contributor with exceptional organizational and multitasking skills, consistently maintaining accuracy and meeting deadlines. Dedicated to delivering excellent customer service and creating positive, meaningful experiences.
Overview
8
8
years of professional experience
Work History
ASSOCIATE BANKER
JP MORGAN CHASE
10.2020 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs
- Supported branch management with operational tasks such as collateral checks, audits, etc.
- Executed daily banking transactions with precision, ensuring compliance with operational policies
- Mentored new associates on bank policies, product offerings, and customer service standards ensuring smooth integration into the team environment
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency
- Educated customers on features and benefits of banking products and services
SERVER
OLIVE GARDEN
11.2017 - 04.2021
- Handled cash transactions accurately, ensuring efficient payment processing
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Set positive tone for entire dining experience as first point of contact for incoming guests
TELLER
FIRST CITY CREDIT UNION
07.2019 - 06.2020
- Maintained a balanced cash drawer
- Processed member transactions accurately and efficiently
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services
Education
HIGH SCHOOL DIPLOMA -
LOS ALTOS HIGH SCHOOL
05.2015
Timeline
ASSOCIATE BANKER
JP MORGAN CHASE
10.2020 - Current
TELLER
FIRST CITY CREDIT UNION
07.2019 - 06.2020
SERVER
OLIVE GARDEN
11.2017 - 04.2021
HIGH SCHOOL DIPLOMA -
LOS ALTOS HIGH SCHOOL