Desiree Cuevas
Montclair
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
10
10
years of professional experience
Work History
Receptionist
J& M Physical Therapy
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Bus Operator
Metro Micro
11.2020 - 09.2024
- Operation of a mixed fleet of public transit vehicles
- Use of mobile tools and vehicle electronics
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Transported customers to and from L.A county's fixated routes.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Customer Service Receptionist
Sun American Builders
09.2017 - 02.2018
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Supported project managers in meeting deadlines for multiple concurrent projects, maintaining organization and prioritizing tasks.
- Ensured accuracy of financial data by meticulously reviewing expense reports and invoices before submitting for approval.
- Implemented an organized calendar management system that helped keep track of appointments, milestones, deadlines, and holidays.
- Improved client satisfaction by providing consistent high-quality support services and promptly addressing inquiries or concerns.
- Managed filing system, entered data and completed other clerical tasks.
- Conducted professional development and systems training to enhance employee skill set, knowledge and production.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medicare Member Service Rep
Blue Shield
03.2017 - 08.2017
- Helped large volume of customers of Members or prorividers every day with positive attitude and focus on customer satisfaction.
- Research, interpretation, and adjudication of complex/unique claims, including all aspects of COB, NF, Worker's compensation and claim recovery
- All correspondence including internet, emergency room appeals, member and employer questionnaires, enrollment applications and Authorization Services forms
- Facilitates filing of appeals and grievances
- Plans (including all Non-Standard Plans, ASO, and Government Programs)
- Enrollment and Eligibility
- Benefit Product comparisons, Exclusions, Limitations, and Product nuances
- Interpret Health Net remittance advices and member EOB's
- Performs data input in a highly accurate and timely fashion for all customer contacts, according to the customer information database system parameters
Shift Leader
Robeks
11.2014 - 09.2015
- Key holder
- Open and close registers with appropriate money count
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Monitored food inventory and supplies to prevent waste.
Education
GED -
Oaks Hills High School
01.2014
Skills
- Type 25-35 words per minute
- 10 key by site
- Organization skills
- Time management
- Data entry
- Appointment scheduling
- Data inputting
- File management
- Multi-line telephone operation
- Phone etiquette
- Positive and professional
- PC proficient
- Office supply inventory control
Timeline
Receptionist
J& M Physical Therapy
11.2024 - Current
Bus Operator
Metro Micro
11.2020 - 09.2024
Customer Service Receptionist
Sun American Builders
09.2017 - 02.2018
Medicare Member Service Rep
Blue Shield
03.2017 - 08.2017
Shift Leader
Robeks
11.2014 - 09.2015
GED -
Oaks Hills High School
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