Desiree Castaneda
West Covina
Summary
Reliable, detail and results-oriented professional with over 10 years’ experience in customer service, transportation, clerical, team management and office support. Experienced in employee time optimization as well as promoting a team-oriented office environment to ensure exemplary service.
Overview
10
10
years of professional experience
Work History
FLEET MANAGER
CRST
03.2022 - Current
- Monitor, track & schedule a fleet of 34 drivers daily
- First point of contact for customers & drivers
- Provide excellent customer service by promptly responding to inquiries of various natures via telephone & email
- Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Improved driver safety with rigorous training programs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Payroll
DISPATCHER
HUB GROUP
03.2020 - 03.2022
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Provided training and guidance to new dispatchers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Dispatch Manager
ON TRACK RAIL INC
01.2019 - 12.2019
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided training and guidance to new dispatchers.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Worked closely with customers to effectively resolve issues and complaints.
Truck Dispatcher
CRST
07.2015 - 01.2019
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Scheduled and dispatched drivers to locations in Los Angeles county.
- Coordinated dispatching of 80 drivers to accomplish daily delivery requirements.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Education
LA PUENTE HIGH SCHOOL
LA PUENTE, CA06-1999
Skills
- General office practices, procedure and of equipment
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Fleet management
- Scheduling
- Vehicle inspections
- Driver management
- Route planning
- MS office suite
- Critical thinking
- Prioritizing work
- Strong problem solver
- Relationship building
- 70 wpm typing speed
- Word processing, spreadsheet and e-mail software
- Basic mathematical calculations applied to business functions
- Database maintenance and record keeping
- Fleet dispatch
Timeline
FLEET MANAGER
CRST
03.2022 - Current
DISPATCHER
HUB GROUP
03.2020 - 03.2022
Dispatch Manager
ON TRACK RAIL INC
01.2019 - 12.2019
Truck Dispatcher
CRST
07.2015 - 01.2019
LA PUENTE HIGH SCHOOL
Similar Profiles
Sergio ArreolaSergio Arreola
Local Truck Driver at CRSTLocal Truck Driver at CRST
Albert OsunwaAlbert Osunwa
Yard Hostler Driver at CRSTYard Hostler Driver at CRST
Emmanuelle GarconEmmanuelle Garcon
Market Manager III – Bobs Furniture and Best Buy at CRSTMarket Manager III – Bobs Furniture and Best Buy at CRST
Ashley KhuuAshley Khuu
Digital Trading Strategist at Self-employeedDigital Trading Strategist at Self-employeed
Blaine MarchandBlaine Marchand
Audio Assistant at Azusa Pacific University IMT Media ServicesAudio Assistant at Azusa Pacific University IMT Media Services