Desiree Carter
Houston,TX
Summary
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Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
21
21
years of professional experience
Work History
Account Manager
Central Portfolio Control
02.2024 - Current
- Managed inbound and outbound communications to facilitate debt recovery.
- Executed payment arrangements and settlement plans for delinquent accounts.
- Analyzed customer account histories to identify patterns and propose solutions.
Professional Debt Collector
D&A Services
09.2023 - 02.2024
- Negotiated payment plans with clients to facilitate debt recovery
- Conducted skip tracing to locate hard-to-reach debtors
- Maintained accurate records of communications and payments in database systems
- Resolved disputes efficiently, ensuring compliance with industry regulations
Team Supervisor
LTD Financial
11.2016 - 08.2023
- Supervised daily operations to ensure team productivity and adherence to company standards.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained and mentored new staff on best practices and company policies for improved performance.
- Conducted regular performance evaluations to identify areas for development within team members.
Collections Team Lead/Service Manager
Wyndham Vacation Ownership
02.2005 - 03.2015
- Led collections team, ensuring compliance with company policies and regulations.
- Developed training programs to enhance team performance and efficiency.
- Implemented process improvements that reduced collection cycle time significantly.
- Analyzed collection data to identify trends and inform strategic decision-making.
- Managed escalated customer inquiries, fostering positive resolutions and relationships.
- Collaborated with cross-functional teams to optimize revenue recovery strategies.
- Conducted performance evaluations, providing constructive feedback to team members.
Education
Associate of Science - Business Administration And Management
Texas Southern University
Houston, TX05-1990
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Strong negotiation skills
Timeline
Account Manager
Central Portfolio Control
02.2024 - Current
Professional Debt Collector
D&A Services
09.2023 - 02.2024
Team Supervisor
LTD Financial
11.2016 - 08.2023
Collections Team Lead/Service Manager
Wyndham Vacation Ownership
02.2005 - 03.2015
Associate of Science - Business Administration And Management
Texas Southern University