Desiree Bartels
Edmonton,AB
Summary
Medical Administrative Assistant with hands-on experience in providing administrative support to complex medical groups and health clinics. Proficient in managing front office functions, including customer service, patient appointments, billing and record management.
Overview
9
9
years of professional experience
Work History
Administrative Support
Fraser Health
04.2022 - 01.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Scheduled testing and appointments for patients both in person and over the phone
- Worked with clinical staff to ensure completion of tasks on time
- Demonstrated ability to work in an accurate and composed manner when under high pressure.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
Scale Office Administrator
Emterra Environmental
01.2017 - 06.2020
- Greeted and directed customers upon entry of the transfer station
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and high volume customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote satisfaction.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Scale Office Administrator
Lafarge
01.2014 - 01.2017
- Weighed gravel trucks and processed scale tickets for truck drivers
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Education
Certificate - San'yas: Indigenous Cultural Safety Training
Diploma - Medical Office Assistant
Cambria College
12.2022
Certificate - First Aid & CPR
Canadian Red Cross
2021
Skills
- Office Administration
- Strong Problem Solver
- Support Services
- Records Management
- Filing and data archiving
- Inventory Management
- Multi-line phone proficiency
- Conflict Resolution
- Microsoft Office
- Cultural Awareness
- Customer Relations
- Written & Verbal Communication
Languages
English
Native or Bilingual
Timeline
Administrative Support
Fraser Health
04.2022 - 01.2023
Scale Office Administrator
Emterra Environmental
01.2017 - 06.2020
Scale Office Administrator
Lafarge
01.2014 - 01.2017
Certificate - San'yas: Indigenous Cultural Safety Training
Diploma - Medical Office Assistant
Cambria College
Certificate - First Aid & CPR
Canadian Red Cross
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