Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Desiree Banke

Ontario

Summary

Dynamic General Manager with over 10 years of experience in restaurant operations. Skilled in staff training and customer feedback analysis, consistently improving service quality and ensuring compliance with health regulations. Ready to drive operational excellence and guest satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Gerneral Manager

Panera Bread
Rialto
03.2015 - 08.2025
  • Oversaw daily operations to ensure efficient restaurant management.
  • Ensured compliance with health and safety regulations throughout the establishment.
  • Facilitated team meetings to improve communication and operational efficiency.
  • Monitored customer feedback to enhance service quality and guest satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Skills

  • Budget management
  • Inventory control
  • Health regulations compliance
  • Customer feedback analysis
  • Restaurant operations
  • Team training and development
  • Communication skills
  • Delegation skills
  • Time management
  • Problem solving

Certification

  • Servsafe

References

References available upon request.

Timeline

Gerneral Manager

Panera Bread
03.2015 - 08.2025

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Desiree Banke