Desiree Avero
Maple,ON
Summary
Exceptionally hard worker dedicated to work and continuous improvement. Proven problem-solving abilities and effective team support. Confident in making positive contributions to your team.
Overview
12
12
years of professional experience
Work History
Lead Technician Water Damage
United Water Restoration Group
06.2022 - 08.2024
- Responsible for client communication, supervising cleaning staff and performing all cleaning activities at the homes, businesses and properties of our clients.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
Water Damage Technician
Flood Services Canada
01.2019 - 05.2022
- Assessed property damages, accurately documenting findings to support insurance claims processing.
- Safeguarded environmental sustainability by adhering to waste disposal guidelines when handling hazardous materials or contaminated items during restoration projects.
- Streamlined project management processes, utilizing software tools for enhanced organization and communication.
Office Administrator
United Water Restoration
05.2015 - 01.2017
- Assisted new business owners in the day to day running of their company
- Not limited to but including, sales, cost estimates, corresponding with insurance adjusters, and customer assistance through the disaster restoration process
- When asked I gladly put on work boots and helped out on large jobs.
Business Development Manager
National Job Agency LTD
04.2014 - 02.2015
- Searched new leads and follow up on existing companies
- Served as head recruiter for the Construction Division
- Greatly impacted National Job Agency bottom line by permanently placing several candidates in foreman positions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Team Leader
GTA Property Services
01.2013 - 01.2014
- Organized a team of water damage technicians each day
- Completed all necessary paperwork involved
- Kept track of employees hours, scheduling and equipment counts.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
IICRC Certiied Water Damage Technician -
Infectious Disease Control -
Business Studies -
Photography in Arts -
Skills
- Client Relations
- Analytical
- Creative
- Professional
- Organized
- Ability to Document
- Proficiency in Working Under Pressure
- Excellent time management
- Quick learner, analytical thinker
- Approachable, great communicator
- Strong ability to effectively build and maintain positive relationships with clients, colleagues and partners
- Able to work independently or collaboratively with large groups
- Strong initiative and leadership skills
- Able to efficiently prioritize and manage multiple tasks
Languages
English
Professional Working
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Technician Water Damage
United Water Restoration Group
06.2022 - 08.2024
Water Damage Technician
Flood Services Canada
01.2019 - 05.2022
Office Administrator
United Water Restoration
05.2015 - 01.2017
Business Development Manager
National Job Agency LTD
04.2014 - 02.2015
Team Leader
GTA Property Services
01.2013 - 01.2014
IICRC Certiied Water Damage Technician -
Infectious Disease Control -
Business Studies -
Photography in Arts -
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