Desire Ruddy Lacharmante

Experienced bilingual IT professional with over 20 years of experience delivering technical support across diverse sectors and environments. Proven expertise in deskside and remote support, hardware/software troubleshooting, Active Directory, and Microsoft 365 administration. Adept at building rapport with end users, resolving complex technical issues, and delivering high-quality customer service. Dedicated, organized, and results-driven with knowledge of ITSM platforms like ServiceNow and asset management tools.

• English, Fluent (Written & Spoken)
• French, Fluent (Written & Spoken)

• Bachelor of Commerce in Information Technology Management (BCOMITM)
• CompTIA Security+ (SY0-601)
• Cisco Certified Network Associate (CCNA - 200-301)
• Microsoft Certified Solutions Associate (MCSA - Windows Server 2012 R2)
• Microsoft Certified Professional (MCP)
• Various LinkedIn Learning Certifications - Cloud Architecture, Windows Server 2019, Cybersecurity, Azure AD, Microsoft 365 Administration

• Strong client-service focus, excellent interpersonal skills, and ability to train end-users.
• Proven ability to document, track, and manage incidents using Enterprise Service Management software.
• Effective time management, ability to work independently, and attention to detail.