Desire Benitez Avelar
Burbank,CA
Summary
Highly skilled and dedicated Leader with over 6 years of experience at Universal Studios Hollywood. Proven expertise in leading a team of 120 Production Assistants, collaborating with various departments, creating performance schedules, and ensuring outstanding guest service. Passionate about delivering top-quality entertainment experiences and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Production Assistant Lead
UNIVERSAL STUDIOS HOLLYWOOD
03.2016 - Current
- Led a team of 120 Production Assistants who escorted 40 characters in and around park.
- Motivated PAs to deliver outstanding guest service and best quality entertainment experience.
- Collaborated with various departments to keep the park's entertainment running smoothly (e.g., technical services, park services, costumes, HR & staffing, guest relations, production).
- Created daily performance schedules based on staff attendance and ensured adherence to schedules.
- Monitored and reported entertainment activities to management team (e.g., costuming issues, late performances, show quality and intellectual property concerns, staffing updates, and technical issues).
- Prepared and maintained ten performance areas and venues for quality assurance and safety.
- Maintained standard operating procedures to comply with B192 and AGVA union regulations.
- Upheld company mission and values and inspired team to embrace and practice them daily.
Seasonal Supervisor Entertainment Events
UNIVERSAL STUDIOS HOLLYWOOD
08.2023 - 01.2024
- Acted as Supervisor for Halloween Horror Nights and duty manager for Grinchmas and supervised 20-60 employees working within area.
- Oversaw performers to ensure they completed their responsibilities including delivering outstanding guest service and excellent show performance.
- Ensured daily operations ran smoothly by establishing routine protocols and motivating team.
- Provided positive and constructive feedback to team members to improve their performance.
Skills
- Guest Service & Recovery
- Event Production
- Leadership
- Problem Solving
- Training & Development
- Organization
Computer Skills
- Microsoft Excel, Word, PowerPoint, Outlook, SharePoint, Teams, and OneDrive
- TimeKeeper
- Wrike
References
Available upon request
Timeline
Seasonal Supervisor Entertainment Events
UNIVERSAL STUDIOS HOLLYWOOD
08.2023 - 01.2024
Production Assistant Lead
UNIVERSAL STUDIOS HOLLYWOOD
03.2016 - Current
Similar Profiles
Symone CareySymone Carey
Attractions Asst. Manager - Super Nintendo World at Universal Studios HollywoodAttractions Asst. Manager - Super Nintendo World at Universal Studios Hollywood
Maximus GonzalezMaximus Gonzalez
Restaurant Chef at Universal Studios HollywoodRestaurant Chef at Universal Studios Hollywood
Paul JonesPaul Jones
Food Warehouse at Universal Studios HollywoodFood Warehouse at Universal Studios Hollywood
Blake RegottazBlake Regottaz
Ride Operator at Universal Studios HollywoodRide Operator at Universal Studios Hollywood
Daniel FrisbeyDaniel Frisbey
Sr Manager of Operations at RESILLION US LLCSr Manager of Operations at RESILLION US LLC