Desirae Soriano
Santa Ana,CA
Summary
Proven achiever with bilingual proficiency and a strong work ethic. Excellent in customer service, always has patience and a positive attitude towards customers no matter the circumstance. Delivers amazing conversations and the ability to problem-solve. Skillfully manages transactions and inventory, contributing significantly to sales goals. Dedicated team-member who enjoys working closely with others and an active contributor. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Seasonal Associate
Victoria's Secret & PINK
09.2024 - 02.2025
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Unloaded, sorted and stocked merchandise according to store layout and product placement..
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated and sanitized kitchen and food preparation equipment.
Customer Service Associate Cashier
Trinity Concessions, LLC
06.2023 - 07.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Answered questions about store policies and addressed customer concerns.
- Met customer service goals and exceeded customer expectations.
Education
Associates - Psychology
Santa Ana College
Santa Ana, CA06.2026
High School Diploma -
Saddleback High School
Santa Ana, CA06.2024
Skills
- Strong work ethic
- Bilingual
- Customer-focused mindset
- Patience and composure
- Honest and dependable
- Customer assistance
- Problem-solving abilities
- Adaptable and flexible
- Excellent communication
- Cooperative attitude
- Inventory stocking
- Team player mentality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Associate
Victoria's Secret & PINK
09.2024 - 02.2025
Customer Service Associate Cashier
Trinity Concessions, LLC
06.2023 - 07.2024
Associates - Psychology
Santa Ana College
High School Diploma -
Saddleback High School
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