Desirae Kiefer
Nanoose Bay
Overview
6
6
years of professional experience
Work History
Auto Insurance Agent
Waypoint Insurance
08.2024 - Current
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Collected premiums on or before effective date of coverage.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
OSC Supervisor
BGC
01.2024 - 08.2024
- Ensure that the out of school care programs meet all VIHA Community Care Licencing requirements
- Including initial on-boarding of children and families, updating of registration documents and to maintain program enrollment targets
- Participate in the creation of individual care or medical plans with parents and/or caregivers and other staff/stakeholders, when required, to fulfill the needs of the child
- Responsible for the management and support of program staff including but not limited to interviewing, orientation/on-boarding, performance management, facilitation of staff meetings, staff supervision and training
- Work with other program supervisors and administrative departments to ensure Out of School Care programs and organizational perpetual actions and reporting are completed in a timely manner
- This includes financial reporting, billing, registration, and enrollment
Program Leader
Boys & Girls Club
01.2023 - 01.2024
- Assisted with developing fun and engaging programs and activities
- Created a safe and welcoming atmosphere by making the program space exciting and interactive
- Maintained appropriate records and ensured the safety of the individuals in the program
Private Nanny/Household Manager
01.2022 - 01.2023
- Cared for one child, age 4
- Ensured the wellness of the child by making meals, creating age appropriate crafts and activities, and making sure all needs were met
- Helped the parents create age appropriate homeschool lessons & schedules play dates
Private Nanny/Household Manager
01.2022 - 01.2023
- Cared for 3 children, ages 3 - 9
- Ensured the children were on time for all extracurricular activities and sports
- Helped create age appropriate homeschool lessons & scheduled all playdates and appointments
- Took care of the children's daily snacks and 3 meals a day
- Helped keep the house clean and tidy - the children were often involved in these duties to teach them routine, cleanliness, and daily life
Private Nanny
01.2019 - 01.2020
- Cared for 3 children, ages 2 weeks - 14 years
- Prepared 2 meals and any snacks in the day
- Scheduled play dates and age appropriate activities
- Helped with light house cleaning - Vacuuming, sweeping, dishes, & laundry
- Assisted with behavioral intervention
- Assisted the family on outings and vacations
Education
Grade 12 -
Island Connected
Level 1 - ASL
Island Deaf & Hard Hearing Center
01.2023
Postpartum Doula Certification -
Cornerstone Doula Works
01.2022
Health Care Aide -
Norquest College
01.2019
Skills
- Time Management
- Communication
- Project Management
- Customer service
- Goal oriented
Timeline
Auto Insurance Agent
Waypoint Insurance
08.2024 - Current
OSC Supervisor
BGC
01.2024 - 08.2024
Program Leader
Boys & Girls Club
01.2023 - 01.2024
Private Nanny/Household Manager
01.2022 - 01.2023
Private Nanny/Household Manager
01.2022 - 01.2023
Private Nanny
01.2019 - 01.2020
Level 1 - ASL
Island Deaf & Hard Hearing Center
Postpartum Doula Certification -
Cornerstone Doula Works
Health Care Aide -
Norquest College
Grade 12 -
Island Connected
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