Desirae Kenney
Calgary,AB
Summary
Organized and people driven administrator with a proven history of reliability, commitment, and efficiency. Experience in scheduling, cultural experiences, and promoting a safe and positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Services Representative
Southern Alberta Institute of Technology
07.2024 - Current
- Served as the first point of contact for all past, current, and future students in regards to their housing needs.
- Performed reception duties including greeting visitors and students, answering approximately 15 incoming calls and 40 emails a day, and working alongside managers.
- Improved student satisfaction by addressing and resolving inquiries regarding residence.
- Maintained accurate student records by updating information quickly while following all data privacy regulations.
- Received and organized all incoming packages, up to roughly 100 a day.
Director of Children's Ministry
RockPointe Church
05.2024 - Current
- Prepared and organized curriculum for eight classrooms of varying ages, including targeted lesson plans for optimized learning in each classroom.
- Scheduled all volunteers, roughly 8 per week, ensuring each classroom was staffed properly to meet safety regulations.
- Used problem solving skills to resolve issues as they arose with curriculum, staffing, and classroom management.
- Identified and recruited potential volunteers.
- Kept all children in attendance safe and secure with proactive monitoring strategies.
- Build relationship with all 30 volunteers.
Shift Supervisor
Dairy Queen
04.2018 - 05.2024
- Managed shift operations of up to 8 employees per shift, including monitoring team performance and ensuring the team was running smoothly through the delegation of tasks and responsibilities
- Trained roughly 10 new employees on proper techniques and procedures.
- Completed store closing procedures up to 4 times a week.
- Maintained clean and well-organized food preparation areas.
- Managed money handling procedures, including cash and all debit/credit transactions.
- Responded to and resolved customer questions and concerns with friendliness and ease to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Theology
Prairie College
Three HillsSkills
- Leadership
- Teamwork and collaboration
- Excellent communication
- Training and mentoring
- Strong organizational skills
- Multitasking abilities
- Problem-solving
- Time management
- Attention to detail
- Cross-cultural sensitivity
Certification
- Food Handler Certification
- Proserve
- First Aid & CPR/AED Level C
Timeline
Resident Services Representative
Southern Alberta Institute of Technology
07.2024 - Current
Director of Children's Ministry
RockPointe Church
05.2024 - Current
Shift Supervisor
Dairy Queen
04.2018 - 05.2024
- Food Handler Certification
- Proserve
- First Aid & CPR/AED Level C
Bachelor of Arts - Theology
Prairie College
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