Desirae Jenkins
Windsor
Summary
Registered social worker with extensive experience serving diverse populations including multicultural, homeless, acquired brain injury, mental health and developmental disabilities Proficient in delivering client-focused case management services. Strong interpersonal skills, including teamwork, effective communication, conflict resolution, leadership, networking, and social interaction. Proficient in oral and written communication via reports and presentations Advanced user of Microsoft Office Suite: Word, PowerPoint and Excel
Overview
7
7
years of professional experience
Work History
Residential Support Worker
Canadian Mental Health Association (CMHA)
07.2023 - Current
- Liaise with police, courts, Windsor Regional Hospital Ouellette emergency department and crisis staff to assess and admit appropriate clients for short term residential crisis support in accordance with Safe Beds guidelines
- Monitor clients while in residential care to ensure safety
- Providing skill-development on an individual or small group basis to support the development of life skills to attain and sustain housing
- Providing supportive intervention and problem-solving with clients specific to practical issues related to activities of daily living
- Identifying gaps, interruptions or disruptions in services
- Determining efficacy of formal services and information support
- Actively participating in improving the quality of programs and service delivery
- Participating in the evaluation of program goals and objectives making recommendations on changes to current program activities for improved service delivery
Care Coordinator- Service Navigator
Autism Ontario
07.2022 - Current
- Serve as the primary point of contact for a designated caseload of families whose children and youth are registered with the Ontario Autism Program (OAP)
- Demonstrate proficiency in accurately completing necessary client documentation, reports, and forms as required
- Facilitate families in identifying qualified, experienced, and trained local service providers, and direct them to the OAP Provider List to assist in their selection process as needed
- Respond to inquiries and provide evidence-based resources, delivering family-centered support to ensure that families comprehend the eligible expenses under Core Clinical Services, as per the Ministry guidelines
- Assist families in identifying their child's current needs and collaboratively establish goals based on those needs
- Provide information on potential qualified providers who can support the achievement of their child's goals
- Provide support to families in financial reconciliation and the completion of necessary forms as required
- Assist families in accessing additional services as needed
- Collaborate with the regional event and outreach specialist to plan and execute events that provide support to families affected by autism spectrum disorder (ASD), including social learning opportunities and workshops for both families and professionals
- Foster collaborative relationships and establish a network with relevant service providers to enhance external partnerships, thereby informing families and connecting them to available programs, services, and resources within their local communities
- Host opportunities for families to connect in person and virtually through educational events and support groups
- Ensure that services are accessible, responsive, and aligned with the values and needs of families
- Engage in outreach initiatives within the region to develop relationships with service providers and educate other stakeholders in the sector
Behavioural Support Worker
Community Living Windsor and Essex County
01.2018 - 01.2023
- Enhanced delivery of healthcare services by researching the best practices and making recommendations to benchmark our operations with those of our competitors
- Promoted mental health and wellness of clients by creating personalized evidence-based interventions to address specific client’s needs
- Collaborated with team to design tailored behavioral support plans for clients with dual diagnosis to ensure quality support, pre and post recovery
- Enhanced health awareness among client population by providing personalized education through meetings to increase self-efficacy
- Effectively managed mental health crisis by applying a systems approach to assess, stabilize and manage clients
- Liaise with diverse community-based organizations and partners to connect clients to useful resources to enhance physical, spiritual and mental health
COVID-19 Case Manager/Health Specialist
Ontario Ministry of Health (Ian Martin)
01.2021 - 01.2022
- Responded to incoming calls by addressing caller inquiries utilizing Ministry of Health guidance and public health system resources related to isolation, exposures, case and contact management in high-risk settings, vaccines, travel, and other relevant topics
- Assessed COVID-19 signs and symptoms, as well as underlying health conditions
- Reviewed the onset of symptoms to assess the potential period of exposure risk for contacts
- Engaged in discussions regarding prior activities to determine potential exposure among individuals
- Gathered information on close contacts and assessed support needs to ensure health and compliance during the self-isolation period
- Coordinated testing and referral processes for healthcare services, along with resource care coordination
- Offered recommendations for self-isolation protocols and the evaluation of daily monitoring procedures
Housing Intervention Worker
Housing Information Services
01.2021 - 12.2021
- Worked collaboratively to stabilize clients with their housing crises by utilizing community resources and advocating on their behalf
- Provided time-limited case management for individuals, families and youth that were living in shelter, motel, or at risk of entering the shelter system to help secure and/or maintain housing
- Developed individual housing plans which include all housing options as alternatives to entering emergency shelters
- Made appropriate referrals to supports and services as identified to maintain housing stability
- Co-ordinated connection with other community services and supports as needed including OW, ODSP, rent subsidies, health care requests, identification documents, immigration training, employment or other areas impacting immediate needs of the client
- Provided follow up consultation with clients as required via phone, email and phone
Education
Bachelor of Social Work (Honors) -
University of Windsor
Windsor, ON01-2019
Diploma - Community and Justice
St. Clair College
Windsor, ON01-2015
Additional Training And Competencies
- First Aid/CPR, 2024
- Applied Suicide Intervention Skills Training (ASIST), 2024
- Mental Health First Aid, 2023
- Safe Talk, 2019
Timeline
Residential Support Worker
Canadian Mental Health Association (CMHA)
07.2023 - Current
Care Coordinator- Service Navigator
Autism Ontario
07.2022 - Current
COVID-19 Case Manager/Health Specialist
Ontario Ministry of Health (Ian Martin)
01.2021 - 01.2022
Housing Intervention Worker
Housing Information Services
01.2021 - 12.2021
Behavioural Support Worker
Community Living Windsor and Essex County
01.2018 - 01.2023
Bachelor of Social Work (Honors) -
University of Windsor
Diploma - Community and Justice
St. Clair College
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