Desirae Gallardo
Los Angeles
Summary
Detail-oriented and analytical professional with extensive experience in financial reporting, budgeting, and administrative operations. Proven ability to support regulatory compliance, manage complex records, process payments, and prepare accurate budgets. Recognized for exceptional organizational skills, integrity, and discretion when handling confidential information..
Overview
8
8
years of professional experience
Work History
Assistant Manager
Thomas Safran & Associates
Los Angeles, CA
04.2024 - Current
- Maintain resident financial files and perform income certifications in accordance with regulatory guidelines.
- Complete move-in certifications and re-certifications (including interviews, verification process, calculations and signatures) in a timely manager and in accordance with property programs.
- Develop rental and operating expense reports to support financial planning and decision-making.
- Prepare and respond to all internal and external auditors by required deadlines.
- Oversee daily operations while ensuring consistent adherence to quality and performance standards.
- Conduct regular audits of resident accounts to identify discrepancies and resolve issues.
Customer Specialist
The Orsini
Los Angeles, CA
06.2022 - 03.2024
- Coordinate resident billing inquiries, move-in/move-out financial documentation, and account updates.
- Assisted with updating and maintaining resident account balances, payment records, and financial documentation to ensure accurate and organized files.
- Assisted with resident event budgeting, activity tracking, and reporting.
- Managed administrative tasks, including forms, notices, documentation, and resident files.
- Respond to tenant concerns with professionalism and ensure accurate recordkeeping in CRM systems.
Retail Cashier
Macy's
Los Angeles, CA
09.2021 - 01.2022
- Verified and processed over $5,000 in cash and credit payments daily with accuracy and attention to detail.
- Reconciled the cash drawer at the start and end of each shift, identifying and resolving discrepancies.
- Handled POS transactions, including checks, cash, credit card purchases, refunds, and exchanges.
- Maintained accurate transaction records and assisted with daily financial reporting to support store accounting procedures.
- Supported new team members by training them on register operations, proper cash handling, and customer service processes, improving overall team efficiency.
Customer Service
Target
Los Angeles, CA
08.2020 - 07.2021
- Managed high-volume POS transactions with accuracy, including scanning items, processing payments, issuing receipts, and maintaining proper cash-handling procedures.
- Processed refunds, credits, exchanges, and adjustments while ensuring precise documentation and adherence to company financial policies.
- Restocked merchandise and maintained organized inventory areas, ensuring accurate placement and documentation of returned items.
- Assisted customers with account-related inquiries by providing clear information on store financial products, policies, and payment options.
- Supported customers through the REDcard application process by explaining financial benefits and ensuring proper completion of required forms.
Intern
Para Los Ninos
Los Angeles, CA
01.2018 - 12.2019
- Performed clerical and administrative duties, including filing, scheduling, and data entry.
- Assisted with basic accounting tasks, including tracking expenses, preparing simple financial reports, and maintaining accurate records of program funds.
- Organized documentation, drafted communications, and assisted staff with program reporting.
- Supported community outreach events and educational workshops through budget tracking and logistics.
Education
Bachelor of Science - Business Management
CAL STATE LOS ANGELES
Los Angeles, California01.2023
Skills
- Financial Reporting & Documentation
- Budget Preparation & Expense Tracking
- Internal Auditing
- Data Entry & Recordkeeping
- Financial Compliance & Audit Support
- Property Management Financial Systems (Yardi, Yardi CRM, Onsite)
- Problem-solving
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Thomas Safran & Associates
04.2024 - Current
Customer Specialist
The Orsini
06.2022 - 03.2024
Retail Cashier
Macy's
09.2021 - 01.2022
Customer Service
Target
08.2020 - 07.2021
Intern
Para Los Ninos
01.2018 - 12.2019
Bachelor of Science - Business Management
CAL STATE LOS ANGELES