Desiré Labranche

• Processed payments effectively and accurately handled credit, debit and e-Transfer transactions through Quickbooks/Moneris.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Completed daily orders with expert picking and packing of shipments.
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Updated account information to maintain customer records in Quickbooks.
• Offered expertise in inventory control and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Assisted in interviewing, hiring and training new employees.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
• Developed and maintained relationships with customers and suppliers through account development.

Manufacturing Supervisor

Canna Clinic/Remedi Essentials, Vancouver, BC - Jun 2017 - Sept 2017

• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
• Organized work to meet demanding production goals.
• Supervised ongoing daily production phases.

• Actively engaged customers to provide general assistance and information on store merchandise.
• Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
• Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer calls to answer questions about products, services, and trouble-shooting rental equipment.