Desi Arias
South Gate
Summary
Accomplished Sales Manager with a proven track record at Saks Fifth Avenue, adept in national account management and fostering key account development. Excelled in strategic account growth, achieving significant revenue increases through effective sales team training and solution selling. Skilled in KPI analysis and performance coaching, consistently surpassing targets by empowering teams and leveraging systems expertise.
Overview
8
8
years of professional experience
Work History
Sales Manager
Saks Fifth Avenue
Miami
04.2023 - 12.2024
- Established relationships with key clients, while maintaining existing customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Implemented process changes to streamline sales department workflow.
- Performed sales consultations and educated clients on products and services.
- Supported sales team members to drive growth and development.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Sales Assistant
Nordstrom
Los Angeles
02.2017 - 08.2022
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Ensured compliance with company policies and procedures at all times.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Placed special orders or called other stores to find desired items.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Assisted customers with returns, exchanges and refunds.
- Described merchandise and explained use, operation and care.
- Informed customers about current promotions and discounts.
- Maintained records related to sales for store management.
- Resolved customer complaints in a timely manner.
- Replenished merchandise on shelves as needed throughout the day.
Education
BBA - Arts And Entertainment Management
California State University, Fullerton
Fullerton, CA04-2018
Skills
- National account management
- Key account development
- Territory sales management
- KPI analysis
- Sales operation
- Sales presentation
- Sales team training
- Solution selling
- Strategic account development
- Order management
- Performance coaching
- Systems and software expertise
- Compelling sales proposal writer
- Pipeline management
- Sales operations
- Promotional sales events
- Vendor management
Timeline
Sales Manager
Saks Fifth Avenue
04.2023 - 12.2024
Sales Assistant
Nordstrom
02.2017 - 08.2022
BBA - Arts And Entertainment Management
California State University, Fullerton