Deshunjahlia Oliver
Lakewood
Summary
Dynamic leader with proven expertise in operations management and business development, honed at Midway Car Rental. Excelled in enhancing branch service quality and customer retention, achieving significant improvements in operational efficiency. Skilled in team development and fostering strong interpersonal relationships, I bring a blend of strong leadership and attention to detail to drive success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Midway Car Rental
11.2020 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Administrative Assistant
Enterprise Rent-A-Car
01.2015 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Custodian of Records
American Medical Response, AMR
05.2001 - 11.2014
- Evaluated and recommended improvements to existing processes such as record retrieval and cataloging, contributing to overall departmental efficiency.
- Performed regular maintenance on filing equipment, keeping it in optimal working condition to minimize downtime or data loss risks.
- Implemented a document imaging program, converting paper records into digital formats for easy access and efficient storage space usage.
- Ensured timely retrieval of documents for various departments, streamlining office efficiency and reducing wait times.
- Provided excellent customer care by responding to inquiries and requests for information.
- Stayed current on industry trends and best practices in records management, applying new knowledge to enhance company processes and procedures.
- Followed confidentially regulations to maintain privacy.
- Improved records organization by implementing a comprehensive filing system and maintaining accurate digital and physical logs.
- Developed efficient filing system to retrieve records quickly.
- Maintained a high level of customer service by promptly responding to requests for records from both internal and external clients.
- Assisted with typing, data entry, and answering incoming calls as required.
Education
Bachelor of Science - Business Management
University of Phoenix
Torrance, CA11-2018
Associate of Arts - Legal Assistant
Long Beach City College
Long Beach, CA11-2000
Skills
- Operations management
- Business development
- Team development
- Customer retention
- Strong interpersonal skills
- Strong leadership
- Branch service quality
- Account collections
- Attention to detail
- Excellent work ethic
- Accounts receivable
- Verbal/written communication
Certification
- Notary Public February 2023
- Finger Printer Roller February 2023
Timeline
Assistant Branch Manager
Midway Car Rental
11.2020 - Current
Administrative Assistant
Enterprise Rent-A-Car
01.2015 - 05.2020
Custodian of Records
American Medical Response, AMR
05.2001 - 11.2014
- Notary Public February 2023
- Finger Printer Roller February 2023
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Legal Assistant
Long Beach City College
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