Desheng Liu
Calgary,AB
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Customer-focused professional with successful 3-year career in Milk tea (dessert) production and sales sector. Dynamic successful applying Teamwork and team leadership in busy business environment.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Manager Director
Sugar Marmalade
06.2019 - 12.2020
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cross-trained existing employees to maximize team agility and performance.
Front Desk Agent
Snowy Village
06.2018 - 09.2019
- As the front desk of a milk tea store, my main duties are cashiering and making shaved ice. Often recognized by customers and always received high tips from the team
- Developed strong teamwork skills and got along well with the whole team during the work period.
- Pay attention to the details during work and make every single order exactly as the customer wants.
Education
Bachelor of Arts - Business Economics
06.2024
Skills
- Accounting Records
- Cooking Procedures
- Goal Attainment
- Managing Props
- Managing Employee Relations
- Operational Efficiency
- Guest Relations
- Training Initiatives
- Employee Performance Reviews
- Issue and Conflict Resolution
Timeline
Manager Director - Sugar Marmalade
06.2019 - 12.2020
Front Desk Agent - Snowy Village
06.2018 - 09.2019
University of Calgary - Bachelor of Arts, Business Economics
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