Deshana McGinnis
Santee,CA
Summary
Dedicated Customer Care Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
RoadOne
10.2017 - 02.2024
- Greeted approximately 30 guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected tow expenses, fees, and payments.
Customer Service Associate
Amazon
11.2022 - 03.2023
- Helped large volume of approximately 40 customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Cashier
Vons
10.2013 - 06.2017
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed over 20 customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in amounts of approximately $1,000 or more in drawers at beginning and end of each shift.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring knowledgeable was provided about company policies and procedures.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.2012
Some College (No Degree) - Political Science
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Office Organization
- Front Office Management
- Oral and writing communication
- Initiative-taking
- Administrative Support
Timeline
Customer Service Associate
Amazon
11.2022 - 03.2023
Front Desk Receptionist
RoadOne
10.2017 - 02.2024
Customer Service Cashier
Vons
10.2013 - 06.2017
High School Diploma -
Mira Mesa High School
Some College (No Degree) - Political Science
University of Nevada - Las Vegas
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