Deserie Treasure
Grass Valley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
14
14
years of post-secondary education
2
2
years of professional experience
Work History
PIC
Safeway
Grass Valley
10.2024 - Current
Customer Service Manager (PIC)
Safeway
Grass Valley
09.2024 - Current
- Developed and implemented service quality standards to enhance customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored team performance to ensure adherence to service protocols and procedures.
- Trained and mentored new customer service representatives on best practices.
- Managed customer inquiries and resolved issues promptly and effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Facilitated communication between customers and store departments for issue resolution.
- Coordinated with store managers to address customer feedback and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Education
Seminar Certificates - Family Law
Larry Montgomery Law
07.2011 - 01.2025
Silver Springs High School
Grass Valley, CASkills
- CRM management
- Product management
- Sales techniques
- Customer service
- Service quality standards
- Complaint resolution
- Process improvement
- Performance tracking
- Training development
- Employee training
- Staff training and development
- Coaching and mentoring
- Team building
- Team leadership
- Sales leadership
- Strategic planning
- Inventory management
- Critical thinking
- Complex Problem-solving
- Issue resolution
- Conflict resolution
- Disciplinary procedures
- Policy implementation
- Safety procedures
- Time management
- Communication skills
- Written communication
- Clear communication
- Rapport building
- Conflict resolution
- Team leadership
- Disciplinary procedures
Certification
- Prior to joining the Safeway Team I worked solely in a Law office as a Paralegal, secretary, personal assistant. In this position I regularly attended law conventions and seminars to keep the office updated on all new and current laws.
References
References available upon request.
Timeline
PIC
Safeway
10.2024 - Current
Customer Service Manager (PIC)
Safeway
09.2024 - Current
Seminar Certificates - Family Law
Larry Montgomery Law
07.2011 - 01.2025
Silver Springs High School