Deseret Del Rio
Windsor,ON
Summary
Experienced professional, offering five plus years of enthusiastic leadership and customer service. Reliable hard worker and highly driven to achieve company goals. Resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Self-motivated, self-directed, with a strong understanding of internal and external customer service and a dedication to people and the companies they make successful. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
Direct Support Worker & Coordinator
Community Living Windsor
04.2024 - Current
- Provide direct assistance to individuals with disabilities, promoting independence and enhancing quality of life.
- Assist people supported with daily living activities, including personal care, meal preparation, and medication management.
- Develop strong relationships with clients to foster trust and support their emotional well-being.
- Document client progress and communicated effectively with family members and care teams.
Coordinate services for supported people, ensuring their needs are met effectively and efficiently. - Collaborate with strong team members to develop and implement individualized care plans.
- Monitor progress and adjust services as necessary to enhance care quality.
- Maintain accurate records and documentation to comply with regulatory standards.
Photographer
DESERET DEL RIO PHOTOGRAPHY
02.2018 - Current
- Provided exceptional customer service throughout entire process's from initial consultation to delivery of final products.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Front Desk Receptionist
ONTARIO SURGICAL INC
03.2022 - 07.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed approximately 30 incoming phone calls, directing inquiries to appropriate personnel for prompt resolution.
Personal Support Worker
Ivan & Elizabeth Nerad
01.2021 - 02.2022
- Completed regular check-ins and progress report for each client and consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Executive Administrative Assistant
The Church of Jesus Christ of Latter-day Saints
01.2015 - 02.2020
- Ensured maximum client satisfaction, delivered exceptional customer service
- Provided administrative help with payroll, calendars, meetings and training events.
- Organized constant travel arrangements, ensuring smooth transitions for executives during business trips.
- Created and updated records and databases; tracked stocks of office supplies and placed orders when necessary.
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Representative
The Church of Jesus Christ of Latter-day Saints
02.2013 - 09.2014
- Trained potential workers through attention to detail, community service, answered phone, direct calls and messages; follow-up. Approximately 60 per month.
- Prepared reports, performance evaluations, and translation and interpretation for general directors and managers.
Human Resources Assistan
CUMORA
02.2012 - 02.2013
- Supported Human Resources manager in all tasks and key components including recruitment, compensation, pensions and benefits, occupational health and safety, as well as employee and labor relations
- Organized informative meetings and trained employers and employees
- Maintained employee data and kept updated accounts of all employment records approximately two times per day.
Education
Bachelor's Degree - Applied business management
Brigham Young University
Utah, USA12-2026
Certificate - Business Administration
BYU-Idaho
Idaho USA01.2015
Cambridge Diploma - English Teaching
Anglo Americano
Mexico City09.2011
Skills
- Direction in working groups and managers in companies with 100 employees
- Dynamic, energetic, team player highly organized and problem solver
- Bilingual, excellent command of English and Spanish language (both oral and written)
- Able to multi-task, self-motivated and able to work independently but work well with others
- Capable to process high volumes of work quickly, efficiently and accurately
- Mature, responsible, dependable with outstanding communication and interpersonal abilities
- Great organizational and leadership expertise that can ensure performance efficiently
- Fast learner with wide range of practical skills; able to handle challenging tasks in busy environments
- Proficient in Microsoft Word, Excel and PowerPoint
- Excellent when it comes to customer service
- Promotional support
- Product Knowledge
Languages
English
Spanish
Additional Education
- Personal Support Worker, 01/2019, Present, UMS College, Toronto, ON
- Life skills, English and Personal Finances, 03/2017, Present, Brigham Young University, Utah
Timeline
Direct Support Worker & Coordinator
Community Living Windsor
04.2024 - Current
Front Desk Receptionist
ONTARIO SURGICAL INC
03.2022 - 07.2022
Personal Support Worker
Ivan & Elizabeth Nerad
01.2021 - 02.2022
Photographer
DESERET DEL RIO PHOTOGRAPHY
02.2018 - Current
Executive Administrative Assistant
The Church of Jesus Christ of Latter-day Saints
01.2015 - 02.2020
Executive Representative
The Church of Jesus Christ of Latter-day Saints
02.2013 - 09.2014
Human Resources Assistan
CUMORA
02.2012 - 02.2013
Bachelor's Degree - Applied business management
Brigham Young University
Certificate - Business Administration
BYU-Idaho
Cambridge Diploma - English Teaching
Anglo Americano
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