Destiny Barrera
Covina
Summary
Dynamic professional with a proven track record in customer service and operational efficiency at In N Out Burger. Skilled in staff training and team collaboration, I successfully enhanced customer satisfaction and streamlined processes, fostering a positive environment. Adept at resolving issues and implementing strategies to improve service quality. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Associate
In N Out Burger
11.2020 - Current
- Assisted in maintaining cleanliness and organization of work areas to enhance operational efficiency.
- Delivered exceptional customer service by accurately processing orders and addressing customer inquiries.
- Collaborated with team members to streamline food preparation processes, improving service speed.
- Trained new associates on company policies and procedures to ensure compliance and consistency.
- Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Host
Oliver Garden
07.2019 - 03.2020
- Trained and mentored new hosts on customer service protocols and operational efficiency.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Managed reservations and efficiently handled walk-in guests during peak hours.
- Developed training materials to enhance staff knowledge of menu offerings and specials.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Lifeguard
Irwindale Recreation
04.2017 - 09.2019
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Conducted regular inspections of facilities and equipment for safety standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
Education
Associate of Science - Pre Allied Health
Citrus College
Glendora, CA12-2026
Skills
- Customer service
- Order processing
- Food preparation
- Staff training
- Customer satisfaction
- Communication skills
- Team collaboration
- Operational efficiency
- Leadership qualities
Timeline
Associate
In N Out Burger
11.2020 - Current
Host
Oliver Garden
07.2019 - 03.2020
Lifeguard
Irwindale Recreation
04.2017 - 09.2019
Associate of Science - Pre Allied Health
Citrus College