Desiree Jimenez

• Monitored employee productivity levels to identify areas for improvement or additional resources needed.
• Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
• Built strong operational teams to meet process and production demands.
• Communicated effectively with co-workers regarding changes in order picking operations or other related issues.
• Ensured proper placement of labels on boxes before shipment; checked expiration dates if applicable.
• Operated powered industrial equipment such as forklifts, reach trucks, and turret trucks to transfer merchandise between storage areas.
• Audited pick lists against actual orders picked from shelves confirming accuracy of selection process.

• Ensured compliance with postal regulations regarding hazardous materials handling.
• Utilized computer systems for tracking orders, printing labels, and preparing reports.
• Stacked boxes onto pallets in an efficient manner.
• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Worked flexible hours, including weekends and holidays, to meet business needs.
• Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.

• Makes daily decisions to ensure product quality, store cleanliness, and other Company standards are met.
• Understands labor management Monitors shift profitability.
• Knows, understands, and executes proper cash handling and safe procedures.
• I Set up shift positioning along with covering the call outs.
• I handle guest complaints and try to get it resolved.
• Monitored inventory levels and placed orders for supplies as needed.
• Assisted in resolving escalated customer service issues in a timely manner.
• Trained new employees on company policies, procedures, and job responsibilities.
• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Resolved conflicts between employees or customers in a professional manner.
• Managed the scheduling of staff shifts to ensure adequate coverage at all times.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Provided coaching and guidance to team members when necessary to improve performance.
• Helped employees accomplish tasks during peak periods.

• We would build pallets with the correct materials for the night crew to set up the store.
• Inspected all event materials prior to loading onto truck for delivery at customer sites.
• Utilized forklifts and pallet jacks to move heavy objects around the site.
• Loaded, unloaded, and transported equipment using hand trucks and dollies.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated equipment and machinery according to safety guidelines.
• Completed day-to-day duties accurately and efficiently.
• Operated a variety of machinery and tools safely and efficiently.

• Answered customer inquiries regarding store policies and procedures.
• Performed other duties as assigned by management.
• Greeted customers and answered any questions they had about the store's products and services.
• Resolved customer complaints professionally in accordance with company policy.
• Opened store daily and ensured all safety protocols were followed.

• Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
• Checked expiration dates on all food items to ensure quality control standards were met.
• Built displays for special promotions, sales events and seasonal items as directed by supervisor.
• Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
• Received and stocked merchandise in a timely manner.
• Organized shelves, racks and bins to ensure product availability.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Performed other duties as assigned by management.

• Entry Level Restaurant Supervisor that is able to run quality shifts and drive sales/profit performance for the restaurant.
• Her role primarily assisted with opening the restaurant, and she supervises and oversees daily store operations to ensure profitability through outstanding store presentation and Guest service.
• Makes daily decisions to ensure product quality, store cleanliness, and other Company standards are met.
• Understands cost control procedures, financial accounting, inventory levels, and labor management.
• Monitors shift profitability.
• Knows, understands, and executes proper cash handling and safe procedures.
• Sets up shift board and personnel positioning.
• Responsible for receiving deliveries and following all security procedures.
• Ensures birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluates birthday surveys & results.
• Supervises Cast Members.
• She has Minimum of six (6) months supervisory experience, food service industry, validated as a CEC Team 2 Trainer.
• Key Competencies: Coaching and Developing Others, Effective Communication, Composure, Resourcefulness, Time and Priority Management.
• In addition to the essential job duties stated above, she has the ability to handle job stress and interact effectively with others, including guests and co-workers, are essential functions of the job.

• Resolved customer complaints professionally in accordance with company policy.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Stocked shelves with merchandise when needed.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Ensured compliance with all safety regulations within the store environment.
• Conducted price checks for special orders or discounts as requested by customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Monitored the health of all animals in care and reported any changes to management team.
• Organized documents related to pet care in an efficient manner.
• Sanitized cages and kennels between uses according to established protocols.
• Provided excellent customer service to all pet owners.
• Developed relationships with pet owners through regular follow-up communication.
• Ensured that all paperwork was completed accurately prior to releasing animals back into their owner's care.
• Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
• Greeted pet owners and their animals in a friendly manner.
• Assisted with training classes for puppies and adult dogs using positive reinforcement techniques.
• Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
• Fed and watered animals in care, following special diets and regular medication administration schedules.

Collaborated with kitchen managers to develop creative ideas for new products that meet customer demand.

• Directed staff in daily baking tasks, ensuring quality standards were met.
• Prepared doughs and batters according to established recipes while adhering to food safety regulations.
• Monitored oven temperatures to ensure optimal baking results.
• Communicated effectively with customers regarding order specifications and changes as needed.
• Inspected finished goods prior to packaging or shipping to ensure they meet quality standards.
• Trained new bakers on proper techniques, safety protocols, and recipe accuracy.
• Managed inventory of supplies and equipment, placing orders as needed.
• Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
• Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
• Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
• Oversaw baking and cooking training to assist new staff members in professional development.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.