Derya Simsek
Guelph,Canada
Summary
Proven problem-solver and effective communicator, I leveraged my adaptability and creativity at Cascades to enhance equipment efficiency and mentor new operators, significantly improving retention rates. My background spans sales, customer service, and operational roles, demonstrating a commitment to excellence and teamwork in fast-paced environments. I love to learn, and I would love to be admitted to the RBC program to develop my skills in the financial field.
Overview
4
4
years of professional experience
Work History
Second Machine Operator
Cascades
Guelph, ON
04.2023 - Current
- Troubleshoot malfunctions in equipment or processes.
- Trained new operators and implemented strategies to improve retention rates and increase production.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Prepared machine for production processes by equipping with required tools and parts.
Sales Associate
Dagi
07.2022 - 10.2022
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Used technology resources to assist customers in locating and selecting items.
Cashier
Mado Cafe
Istanbul, Turkey
09.2021 - 12.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Waitress
Sandwich King
Guelph, Ontario
01.2021 - 07.2021
- I checked with the guests to get feedback on the food served, and resolved any issues.
- Responded to ad hoc cleaning duties at end of shift.
- Multitasked and utilized down periods to stock service areas with supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor of Arts - Turkish Literature And Languages
Marmara University
Istanbul, Turkey07-2025
Skills
- Ability to work under pressure
- Problem solving
- Creativity
- Teamwork
- Fast learner
- Adaptability
- Communication
- Ability to work in a team
- Communication Skills
- Customer service
Timeline
Second Machine Operator
Cascades
04.2023 - Current
Sales Associate
Dagi
07.2022 - 10.2022
Cashier
Mado Cafe
09.2021 - 12.2021
Waitress
Sandwich King
01.2021 - 07.2021
Bachelor of Arts - Turkish Literature And Languages
Marmara University